Cum sunt colectate evaluările Feefo?

Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.

Cine poate lăsa o evaluare Feefo?

Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.

Cum verificăm evaluările?

Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.

Cum ne ocupăm de evaluările false?

Feefo împiedică oamenii să lase evaluări false, deoarece invităm doar cumpărătorii verificați să dea feedback.

Ruby Group Recenzii | Recenzii ale serviciului de clienți pentru https://www.feefo.com/reviews/ruby-group | Feefo

Afișarea tuturor 3,310 recenziilor

Andrew

Dorset

20 days ago

Nemulțumit de livrare

Ce a spus Andrew despre Ruby Group:

Good overall service

They resolved an issue amicably within 24 hours.

Data achiziției: 02/03/2024

David Luscombe

1 month ago

Mulțumit de livrare

Ce a spus David Luscombe despre Ruby Group:

Good quality and price.

Good communication and price. Gate turned up on time and looks well made.

Data achiziției: 31/12/2023

Adam Fiddy

Ruby Group

1 month ago

Hello there,

Thank you so much for your kind words and for taking the time to give us feedback.
It really means a lot to us here at Ruby UK. We hope you enjoy your gate!
Please let us know if there is anything else we can help you with.

Many thanks again
Genei
Customer Support

Evaluări de produse

Client de încredere

1 month ago

Mulțumit de livrare

Wooden plank supply

Service & delivery was prompt and as promised.

Data achiziției: 22/02/2024

1 month ago

Adam Fiddy

Ruby Group

1 month ago

Hello there,

Thank you so much for your kind words and for taking the time to give us feedback.
It really means a lot to us here at Ruby UK. We hope you enjoy your log lap timber
Please let us know if there is anything else we can help you with.

Many thanks again
Genei
Customer Support

Evaluări de produse

Client de încredere

1 month ago

Mulțumit de livrare

This order was delivered very quickly and in perfect condition.
All my other dealings have been excellent with Ruby

Data achiziției: 05/03/2024

Adam Fiddy

Ruby Group

1 month ago

Hello there,

Thank you so much for your kind words and for taking the time to give us feedback.
It really means a lot to us here at Ruby UK. We hope you enjoy your Cedar Timber
Please let us know if there is anything else we can help you with.

Many thanks again
Genei
Customer Support

Evaluări de produse

Sarah Brenton

1 month ago

Mulțumit de livrare

Ce a spus Sarah Brenton despre Ruby Group:

Excellent quality

Quality of panels excellent, although more expensive than other options - the benefit was being able to buy exact size so worth the premium,

Data achiziției: 04/03/2024

Adam Fiddy

Ruby Group

1 month ago

Hello there,

Thank you so much for your kind words and for taking the time to give us feedback.
It really means a lot to us here at Ruby UK. We hope you enjoy your Panels
Please let us know if there is anything else we can help you with.

Many thanks again
Genei
Customer Support

Evaluări de produse

Client de încredere

1 month ago

Mulțumit de livrare

Wood

Excellent.

Data achiziției: 04/03/2024

Adam Fiddy

Ruby Group

1 month ago

Hello there,

Thank you so much for your kind words and for taking the time to give us feedback.
It really means a lot to us here at Ruby UK. We hope you enjoy your corner trim.
Please let us know if there is anything else we can help you with.

Many thanks again
Genei
Customer Support

Evaluări de produse

Harry Kelly

Portsmouth

1 month ago

Nemulțumit de livrare

Ce a spus Harry Kelly despre Ruby Group:

Customer service good, but wood was delivery very wet.

Customer service was very helpful

Data achiziției: 04/03/2024

Adam Fiddy

Ruby Group

1 month ago

Hello there,

Thank you so much for your kind words and for taking the time to give us feedback.
It really means a lot to us here at Ruby UK. We are sorry that the wood arrived wet, please be assured that this will not impact the integrity of the wood.
Please let us know if there is anything else we can help you with.

Many thanks again
Genei
Customer Support

Client de încredere

1 month ago

Nemulțumit de livrare

Good service

I didn’t receive a response to my email but otherwise ok.

Data achiziției: 03/03/2024

Adam Fiddy

Ruby Group

1 month ago

Hello there,

Thank you so much for your review. Your feedback means a lot to us. I am so sorry that you did not receive a response to your email. I can see that when you contacted us, we actioned the replacement for you without delay but unfortunately the reply was left in drafts. Please forgive this mistake and do let us know if there is anything else we can do for you!

Many thanks again
Genei

Evaluări de produse

Client de încredere

1 month ago

Nemulțumit de livrare

Terrible product at a high price

The product I received was sawn timber and we could not use it.
The advert said planned.
Cost money for nothing and is still sitting in our yard.
Avoid this company

Data achiziției: 04/03/2024

Evaluări de produse

Peter Cavaciuti

1 month ago

Mulțumit de livrare

Ce a spus Peter Cavaciuti despre Ruby Group:

Great Service

Great service , responsive and knowledgable

Data achiziției: 03/03/2024

Adam Fiddy

Ruby Group

1 month ago

Hello there,

Thank you so much for your kind words and for taking the time to give us feedback.
It really means a lot to us here at Ruby UK. We hope you enjoy your timber.
Please let us know if there is anything else we can help you with.

Many thanks again
Genei
Customer Support

Nu ai primit o invitație de evaluare?

Despre Ruby Group

A family run timber, home and garden online store offering free nationwide delivery on all orders over £50! With our own fleet vans we are able to offer driver tracked and fast 1-5 day delivery.

Read all

01409231763

Burdon Lane, Highampton, Beaworthy, Devon, EX21 5LX, United Kingdom

Asistență pentru clienți

Vezi toate mediile (194)

Feefo Trusted Service Awards

Premiile noastre independente recunosc cele mai bune mărci pentru serviciile oferite clienților. Câștigătorii sunt desemnați în funcție de evaluările pe care le primesc de la clienții lor.

Ce sunt Trusted Service Awards

De ce să ai încredere în evaluările Feefo?

Aflați mai multe despre Feefo

Ruby Group Recenzii

Wellington Tongue & Groove Side gate (1.8m High) - 1200mm / Hinge from the RightNice gate and looks well made.Mai multe recenzii pentru acest produs (23)Vizualizați site-ul web al produsului

Loglap Treated Redwood 119mm x 21mm - 3.0mItems were exactly as promised and delivered on time.Mai multe recenzii pentru acest produs (129)Vizualizați site-ul web al produsului

6" x 1" Board - British Cedar - PlanedThe boards were what I would expect for the price and expect from British grown Cedar.Mai multe recenzii pentru acest produs (20)Vizualizați site-ul web al produsului

Cedar / Larch Slatted Fence Panels (Horizontal) - 2.1m / 1.5m / Larchexcellent quality and delivered quicklyMai multe recenzii pentru acest produs (1)Vizualizați site-ul web al produsului

Free 15cm Sample - Corner Trim - Treated Scandinavian RedwoodExcellent. All is good,..Mai multe recenzii pentru acest produs (12)Vizualizați site-ul web al produsului

Large Deluxe Decking PlanterLovely well made planter.Mai multe recenzii pentru acest produs (1)Vizualizați site-ul web al produsului

6" x 1" Boards - Larch Home-Grown - SawnTerrible product would never buy from this company again. I own a cladding companyMai multe recenzii pentru acest produs (31)Vizualizați site-ul web al produsului

Cum sunt colectate evaluările Feefo?

Cine poate lăsa o evaluare Feefo?

Cum verificăm evaluările?

Cum ne ocupăm de evaluările false?