Cum sunt colectate evaluările Feefo?

Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.

Cine poate lăsa o evaluare Feefo?

Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.

Cum verificăm evaluările?

Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.

Cum ne ocupăm de evaluările false?

Feefo împiedică oamenii să lase evaluări false, deoarece invităm doar cumpărătorii verificați să dea feedback.

Recenzii Rointe UK

2,651 din 2,649 de recenzii

Verified Customer

Verificată de Feefo

Bn273eq

7 years ago

Ce a spus Verified Customer despre Rointe UK:

Great Radiators

Excellent service, a quick phone call asking what was best for my new conservatory and the next day an email with suggested Rointe Rad sizes and a price with free delivery 🚚 the next day.

Customer Service

Rointe UK

7 years ago

Thanks very much for your review. We appreciate your comments and are delighted you're happy with your new Rointe heating system. If there's anything we can do to assist you with it in the future, please don't hesitate to contact us on 0203 321 5929.

Kind Regards,

Rointe UK

Client de încredere

Verificată de Feefo

7 years ago

great product

i have few radiators for 4 months very handy installation and working well

Customer Service

Rointe UK

7 years ago

Thanks very much for your review. We appreciate the time you've taken to leave us your comments. We're glad your Rointe heating system is working well for you. Should you need further assistance, please do not hesitate to contact us on 0203 321 5929.

Kind Regards,

Rointe UK

Client de încredere

Verificată de Feefo

7 years ago

Gave three stars because i had to grind down grub screws (too long for some reason ?) so they would tighten down on towel rail fixings, other than that all good

Customer Service

Rointe UK

7 years ago

Thanks for your review and feedback, especially about the screws. We'll pass that information on to our Product department to take a look at. IF you need further assistance, please do not hesitate to contact our Technical Support team on 0203 321 5929.

Kind Regards,

Rointe UK

Client de încredere

Verificată de Feefo

7 years ago

quality product

Customer Service

Rointe UK

7 years ago

Thanks very much for your feedback. If you need further assistance, please don't hesitate to contact our Technical Support team on 0203 321 5928.

Kind Regards,

Rointe UK

Verified Customer

Verificată de Feefo

7 years ago

Ce a spus Verified Customer despre Rointe UK:

Great heating with WiFi Control

Great service and great heaters. It leaves a nice heat in the room. The app took a while to get used but works really well once setup. It is great to be able to control heating times from my phone.

Customer Service

Rointe UK

7 years ago

Thanks very much for your comments. We really appreciate the time you've taken to leave us a review and are delighted you're happy with your new Rointe heating system. If you should need further assistance, please don't hesitate to contact our Support team on 0203 321 5929.

Kind Regards,

Rointe UK

Verified Customer

Verificată de Feefo

7 years ago

Ce a spus Verified Customer despre Rointe UK:

Website is a nightmare, registration of a product is so time consuming even one, I had 5 to go through, the app is utter **** if you want to use your WiFi Rointe radiators forget it, buy something...

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Customer Service

Rointe UK

7 years ago

Thanks for your review and your feedback. We are currently working and developing a new website, which will help alleviate the issues with registering a product. We understand this is a complicated and time consuming process, so we are working on streamlining this within our new website.

With regards to the app, we're sorry you're having difficulty. We have had some issues with a recent update to the app, therefore we recommend you contact our Technical Support team by phoning 0203 321 5929 or sending an email to support@rointe.co.uk, if you have specific issues with pairing, opening or creating installations as they will be able to help you. We're sorry for the inconvenience.

Kind Regards,

Rointe UK

Verified Customer

7 years ago

I will say radiators are stylish, and so far I’m pleased, ecconomy wise I’m yet to see, need a few months to analyse this, it’s just the app, I can’t even get passed the first screen where it fails to recognise the address ☹️

Customer Service

Rointe UK

7 years ago

Hi Andrew. Thanks for that information. The address issue on the app is a glitch for some users and definitely needs to be logged by our Technical Support team. Please can you provide the following details to support@rointe.co.uk:

- Full name

- Email address (used on the app) and phone number (to contact you)

- Address including postcode

Our Support team will then ask our App team to see if they can create the installation for you. This can be done by us to help. We need you to also check a few things first before we can help. Sometimes the following helps solve the issue for you:

1. Your Wi-Fi network is at least 2.4 Ghz or higher. The app/product won't work properly unless the network is at least this.

2. Your firmware is updated on the product itself. It needs to be version 53 or higher. You can check your firmware and update it by following this video and instructions. Video: https://youtu.be/9SRwU4Tz4aw.

3. Your product is connected to Wi-Fi and paired correctly. You might want to call our Tech Support team for this one to help with pairing if it's an issue.

Thanks very much and again, we're incredibly sorry but thank you for your patience.

Rointe UK

Verified Customer

7 years ago

I’ve left all my details as requested, yet to receive any contact from Rointe at all, come on guys get your act together, either train your customer service staff, or probably more appropriately employ some in the first place 😡

Customer Service

Rointe UK

7 years ago

Good Morning Andrew. I've just asked Support to search their inbox for your email as they can't seem to find it. I've chased them for you this morning.

Kind Regards.

Verified Customer

Verificată de Feefo

7 years ago

Ce a spus Verified Customer despre Rointe UK:

Two radiators needed to be changed twice due to leaking oil. Rointe responded immediately and replaced the units.

Verified Customer

Verificată de Feefo

7 years ago

Ce a spus Verified Customer despre Rointe UK:

Happy days

Very knowledgable and helpful.

Verified Customer

Verificată de Feefo

7 years ago

Ce a spus Verified Customer despre Rointe UK:

Simple order process and fast delivery.

Customer Service

Rointe UK

7 years ago

Thanks very much for your review. We appreciate all feedback and are delighted you're happy with your new Rointe heating system.

If you need further assistance, please don't hesitate to contact our Technical Support team on 0203 321 5929.

Kind Regards,

Rointe UK

Client de încredere

Verificată de Feefo

7 years ago

Easy to install, slim line modern design

I've been installing these for sometime now, ive had very good feedback from my client's. So easy to install and set up, and they look the part as well. Can not fault them, website is easy to use...

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Customer Service

Rointe UK

7 years ago

Thanks very much for your feedback. We're delighted that you and your customers are happy with Rointe heating. If you need further assistance, please don't hesitate to contact our Technical Support team on 0203 321 5929.

Kind Regards,

Rointe UK

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Rointe UK Recenzii

Cum sunt colectate evaluările Feefo?

Cine poate lăsa o evaluare Feefo?

Cum verificăm evaluările?

Cum ne ocupăm de evaluările false?