Very prompt acknowledgement of order and delivery. However, while the on-screen message said that I was entitled to free delivery, £4-50 was charged.
Holly
Robert Graham
8 years ago
Hi there, your delivery charge was a glitch in our system, as all UK Tobacco Delivery is free over £50. It has now been refunded! Thank you for your feedback, we can now report this to our web team. Hope to see you shopping again soon!
They need to figure out a better way of taking credit cards from the USA. i had a situation 2x, where my card wouldn't go through as they had to have a code from me that matched the Sagepay code. I...
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Holly
Robert Graham
8 years ago
Hi There, this is current policy to ensure customer data protection. We can see the frustration in this procedure from a customer perspective and will look into this based on your feedback.
They sold us 5 bottles of wine and then wrote back after the sale transaction to say the company did not have the stock it had just sold me and could not get more. The follow up to that was...
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Holly
Robert Graham
8 years ago
Hi There, Thank you for your feedback! We understand this can be a nightmare and are currently working on ensuring only in stock items are able to be purchased. We hope you enjoyed your purchase and that we could assist you in the future!
Hi There, due to recent legislation we can no longer send tobacco to France. Sorry for the inconvenience. Read More : https://www.gov.uk/government/publications/tobacco-products-and-e-cigarette-cross-border-sales-registration/member-states-that-permit-cross-border-distance-sales-of-e-cigarettes-andor-tobacco-products
ROBERT GRAHAM IS ONE OF THE OLDEST WHISKY AND TOBACCO MERCHANTS IN THE UNITED KINGDOM. THE COMPANY WAS FOUNDED IN 1874 IN GLASGOW AND SINCE THEN HAS SERVED CUSTOMERS IN SCOTLAND AND ALL OVER THE WORLD.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
ROBERT GRAHAM IS ONE OF THE OLDEST WHISKY AND TOBACCO MERCHANTS IN THE UNITED KINGDOM. THE COMPANY WAS FOUNDED IN 1874 IN GLASGOW AND SINCE THEN HAS SERVED CUSTOMERS IN SCOTLAND AND ALL OVER THE WORLD.
