We are very concerned to see this rating and are sorry that your experience fell short of expectations, however we fully understand your disappointment after the cruise was curtailed..
Client de încredere
27 days ago
Again, just WORDS!!!
Evaluări de produse
Riviera Travel
Riviera Travel
27 days ago
We are very sorry to hear about your disappointing experience during this cruise and the unexpected cancellation of your holiday. We can see that you are in direct communication with us and responses will be made to you personally.
Client de încredere
27 days ago
Riviera claim that I am in direct communication with them (?) - could they please provide more clarification on this statement.....
To the best of my knowledge I AM NOT communicating with them.
There was one telephone call from Riviera Travel a few days after we returned which was just to inform us that 'Management' had reviewed the incident / holiday cancellation and decided that they would only provide the partial refund (as described in my original feedback). When I questioned this I was bluntly told that this was the only offer and was not open for any discussion - basically a 'Take It or Leave It' attitude.
This was followed up with an email from Riviera Travel confirming their decision....... No further communication has taken place so, again, I am very surprised to read their comment regarding my 'direct communication' with them.............
Data achiziției: 25/09/2026
0
Partajați
Client de încredere
Verificată de Feefo
27 days ago
Riviera Travel
Riviera Travel
26 days ago
Thank you for your 4* rating
Evaluări de produse
Riviera Travel
Riviera Travel
26 days ago
Thank you for sharing your wonderful feedback with us. We are delighted to hear that you had such an enjoyable first experience on your Classical Spain trip and appreciate your valuable comments regarding the group dynamics. We look forward to welcoming you on another journey in the future.
Thank you for taking the time to leave such wonderful feedback. We truly appreciate your support and look forward to welcoming you on another journey soon.
Evaluări de produse
Media încărcate
Vezi toate mediile (2)
Riviera Travel
Riviera Travel
26 days ago
We are delighted that you enjoyed your Classical Spain tour and found the daily excursions, historical insights, and guidance from Jens to be so memorable. We appreciate your helpful feedback regarding the pacing of the itinerary and the accommodation standards, as this helps us continuously improve our travellers' experience
Thank you for your fantastic five-star rating and for sharing your experience with us. We are delighted to hear that you have found our team consistently helpful, and we appreciate your patience regarding wait times as we strive to provide the best possible service.
Evaluări de produse
Riviera Travel
Riviera Travel
26 days ago
Thank you for sharing your feedback with us regarding your recent river cruise. We are delighted to hear that you enjoyed the experience overall, and we truly appreciate your helpful suggestions about cabin locations and travel schedules.
Booked online, including door to door service, very straightforward, all went smoothly. Received all the relevant details needed in good time.
Riviera Travel
Riviera Travel
26 days ago
We are delighted to hear that you found the booking process straightforward and that everything went smoothly from start to finish. Thank you for choosing to travel with us and for sharing such positive feedback about your experience.
Evaluări de produse
Riviera Travel
Riviera Travel
26 days ago
Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed a well-organised and memorable experience on your first solo holiday, and we appreciate your kind words about our team and itineraries.
Data achiziției: 09/10/2026
0
Partajați
Client de încredere
Verificată de Feefo
27 days ago
It was very professional done all though out our holiday
Riviera Travel
Riviera Travel
26 days ago
Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed a professional experience throughout your holiday with us.
Evaluări de produse
Riviera Travel
Riviera Travel
26 days ago
Thank you for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed such a memorable holiday exploring Lake Maggiore, Orta and the Matterhorn, and that the accommodation and overall arrangements met your expectations so well.
Thank you for your wonderful feedback and for choosing us for your travels, as we always aim to provide exceptional service.
Evaluări de produse
Riviera Travel
Riviera Travel
26 days ago
We are delighted to hear that you enjoyed a well-balanced experience during your cruise, blending structured excursions with time to relax at your own pace.
Data achiziției: 10/10/2026
0
Partajați
Client de încredere
Verificată de Feefo
27 days ago
Riviera Travel
Riviera Travel
26 days ago
Thank you for your 4* rating
Evaluări de produse
Riviera Travel
Riviera Travel
26 days ago
Thank you for sharing your feedback with us regarding your recent tour of Lake Garda, Venice and Verona. We are delighted that you enjoyed your experience overall and appreciated the guidance provided, and we will certainly take your comments about communication into consideration as we continually strive to improve our services.
Thank you for sharing your feedback with us. We appreciate your support and look forward to welcoming you on another journey soon.
Evaluări de produse
Riviera Travel
Riviera Travel
26 days ago
Thank you for sharing such detailed feedback about your recent journey with us. We are glad to hear that you enjoyed the destinations and appreciated the standard of our guides, though we note your comments regarding the pacing and the variation in your accommodation. Your insights are greatly valued as we continually work to refine our itineraries for future travellers.
Data achiziției: 12/10/2026
0
Partajați
Client de încredere
Verificată de Feefo
27 days ago
Riviera Travel
Riviera Travel
26 days ago
Thank you for your 5* rating
Evaluări de produse
Riviera Travel
Riviera Travel
26 days ago
Thank you for taking the time to leave such a wonderful rating. We are delighted that you enjoyed your experience with us and look forward to welcoming you on another journey soon.
Premiile noastre independente recunosc cele mai bune mărci pentru serviciile oferite clienților. Câștigătorii sunt desemnați în funcție de evaluările pe care le primesc de la clienții lor.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
