Our guide was very knowledgeable, and our coach driver was very good.
Riviera Travel
Riviera Travel
8 days ago
We're so glad to hear that you enjoyed your trip and found our guide knowledgeable and our coach driver to be very good. It's wonderful when our team can contribute to a memorable experience.
Evaluări de produse
Riviera Travel
Riviera Travel
8 days ago
We are delighted to hear that you enjoyed your trip to Normandy. We appreciate you sharing your feedback regarding the itinerary and the pacing of certain excursions, particularly the Rouen Walk, Monet's Gardens, Gold Beach, and the D Day Museum. We understand that changes to the original plans can impact the experience, and we regret that you felt some days were rushed and tiring. It is good to know, however, that despite these challenges, you still had an enjoyable holiday.
excellent other than Jackie's no show at Bristol Airport
Riviera Travel
Riviera Travel
8 days ago
Hello,
We are so pleased to hear you had an excellent experience overall. We appreciate you taking the time to share your feedback.
Kind regards,
Riviera Travel
Evaluări de produse
Riviera Travel
Riviera Travel
8 days ago
Hello,
We are so pleased to hear that you had a great holiday and found the visits interesting with plenty of time for exploring. We also appreciate you sharing your thoughts on the group meal.
We are sorry to hear about the issue you experienced at Bristol airport with Jackie not being present as expected. We understand how important it is to have seamless assistance during your travels. We value your feedback on this matter and will take it on board.
Kind regards,
Riviera Travel
The whole trip was well planned and our guide Nicola was excellent. Could not fault anything.
Riviera Travel
Riviera Travel
10 days ago
We are delighted to hear that your trip was well-planned and that Nicola was an excellent guide. It's wonderful to know that you couldn't fault anything and enjoyed your experience with us.
Evaluări de produse
Riviera Travel
Riviera Travel
10 days ago
We're delighted to hear that you had an excellent trip and enjoyed exploring the less common parts of Italy with us, particularly visiting Padova, Vicenza, and Mantova. It's wonderful to know you appreciated the variety of museums and the flexibility to choose which ones to visit.
Generally very good service. Had to make a call due to motorway closure which was handled very well and info passed to our tour guide
Riviera Travel
Riviera Travel
9 days ago
Thank you for sharing your feedback.
We are pleased to hear that you found our service to be generally very good and that the necessary arrangements were handled efficiently, ensuring your tour guide was kept informed. We appreciate you taking the time to let us know.
Evaluări de produse
Riviera Travel
Riviera Travel
9 days ago
Thank you for your review.
We are delighted to hear that you enjoyed your holiday and found it to be well-organised. It's wonderful that you had an amazing experience on the Bernina Express. We appreciate your feedback regarding the itinerary and the hotel. We're glad you were happy with your upgraded room. We also note your kind words about Matt, our tour guide, and are pleased he was so knowledgeable and helpful.
Very good as expected; we've been on European river cruises with Riviera which are always very well run.
Riviera Travel
Riviera Travel
10 days ago
It's wonderful to hear that your experience was very good and met your expectations. We're delighted you found the cruise to be well run, and we appreciate you sharing your positive feedback.
Evaluări de produse
Riviera Travel
Riviera Travel
10 days ago
We are so pleased to hear that you had a thoroughly enjoyable holiday and that Bernie was such a brilliant tour manager. It's wonderful to know he was one of the best you've ever had.
We are absolutely delighted to hear that you had such a positive experience with our service. Thank you for taking the time to share your feedback with us.
Evaluări de produse
Media încărcate
Vezi toate mediile (4)
Riviera Travel
Riviera Travel
10 days ago
It's wonderful to hear you had such a fabulous experience in Norway and that our itinerary provided a great introduction to the southern cities and landscapes. We're so pleased you enjoyed the variety of travel experiences, from coach and train to boat, and that the balance of organised activities and free time allowed you to explore in greater depth.
We are delighted to hear that everything went smoothly for you. Thank you for sharing your positive experience.
Evaluări de produse
Riviera Travel
Riviera Travel
9 days ago
Thank you for taking the time to share your feedback on your recent holiday.
We are delighted to hear that you really enjoyed your trip overall. We appreciate you sharing your thoughts regarding the tour manager's delivery and the hotel experiences, and we hope that future journeys with us will be even more enjoyable.
Can’t fault any part from time of booking right up to getting on the plane home well looked after throughout
Riviera Travel
Riviera Travel
10 days ago
Thank you for your wonderful feedback! We are so pleased to hear that you had a seamless experience with us from the moment you booked until your return home, and that you felt well looked after throughout your journey.
Evaluări de produse
Media încărcate
Vezi toate mediile (8)
Riviera Travel
Riviera Travel
10 days ago
We are so pleased to hear that you had such a wonderful experience on our Helsinki, Tallinn and Riga tour. It's fantastic to know that the organisation, hotels, tour manager, and local guides all contributed to a fabulous holiday filled with history and architecture. We are also delighted that you enjoyed trying new foods!
Excellent. All the staff were really friendly and went out of their way to be helpful,
Riviera Travel
Riviera Travel
10 days ago
It's wonderful to hear that you had such an excellent experience with us and that our team went out of their way to be helpful. We truly appreciate you sharing your feedback
Evaluări de produse
Media încărcate
Vezi toate mediile (1)
Riviera Travel
Riviera Travel
10 days ago
It's wonderful to hear that you felt so well looked after, and that the food and service on board, as well as the knowledgeable guides, contributed to such an interesting experience.
Poor quality hotel way below average not normal riveria standard
Riviera Travel
Riviera Travel
9 days ago
Thank you for taking the time to share your feedback. We are very sorry to hear that you felt the hotel in Como was below the standard you expected from Riviera Travel.
We would like the opportunity to investigate your concerns further. Please contact our Guest Relations team directly, providing any additional details about your experience, and they will be happy to review the matter and respond accordingly.
We value your feedback, as it helps us monitor and maintain the high standards our guests expect, and we appreciate you bringing this to our attention
Evaluări de produse
Riviera Travel
Riviera Travel
9 days ago
Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the Lake Como, St Moritz & Bernina Express tour overall.
We are, however, sorry to learn that you were disappointed with the hotel and that you felt it fell below the standards you would normally expect from Riviera Travel. We would like the opportunity to look into your concerns further. If you could please contact our Guest Relations team with some additional details, they will be happy to review the matter and address your feedback directly.
Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you on another Riviera holiday in the future.
Premiile noastre independente recunosc cele mai bune mărci pentru serviciile oferite clienților. Câștigătorii sunt desemnați în funcție de evaluările pe care le primesc de la clienții lor.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
