One item out of many had some small damage, but the customer service team immediately resolved it, in a super friendly and timely manner. The replacement is perfect and overall am super happy I...
Through no fault of Red Candy whatsoever, I had reason to return something. (My fault entirely, ordering the wrong thing)
Without any question my order was refunded in full, including the shipping...
Really easy ordering system, my product arrive really quickly and I love it! I’ve already had lots of comments about it! The best doormat on our drive!
Hi.
I'm very sorry to hear this. We don't seem to have received any contact from you in regards to this damage. If you can contact us via email with a photo of the damaged item, we will be able to send a replacement or issue a full refund for you. Whichever you prefer.
Sorry for this inconvenience.
Kind regards
Evaluări de produse
Customer Services
Red Candy
3 years ago
Hi.
I'm very sorry to hear this. We don't seem to have received any contact from you in regards to this damage.
If you can contact us via email with a photo of the damaged item, we will be able to send a replacement or issue a full refund for you. Whichever you prefer.
Sorry for this inconvenience.
Kind regards
No sign of either of my purchases!
No contact from the company..
Customer Services
Red Candy
3 years ago
Hi there.
I'm very sorry to hear this - you may have missed the information on the product page and in the basket before completing your order, that the Crabby Spoon Holder was a pre-order item with an estimated delivery time?
I will contact you direct with further information on your order, as I can see you have contacted us during the bank holiday, but please consider amending your feedback, as this was a pre-order item and this is the reason your order has not yet arrived.
We also mention the process for orders with pre-order items on them in our delivery info on the website.
Sorry for any confusion.
Kind regards
Client de încredere
3 years ago
I accept the comment above however, this wasn’t clearly apparent when I made my order though I accept it may have been in small print. I can’t really say my order experience has been any number of stars though as I haven’t yet received anything. You might consider a way of your company avoiding asking for customer feedback before anything has been delivered.
I can’t see how to change my review headline but would be happy to do so.
Evaluări de produse
Customer Services
Red Candy
3 years ago
Hi there.
I'm very sorry to hear this - you may have missed the information on the product page and in the basket before completing your order, that the Crabby Spoon Holder was a pre-order item with an estimated delivery time?
I will contact you direct with further information on your order, as I can see you have contacted us during the bank holiday, but please consider amending your feedback, as this was a pre-order item and this is the reason your order has not yet arrived.
We also mention the process for orders with pre-order items on them in our delivery info on the website.
Sorry for any confusion.
Kind regards
Customer Services
Red Candy
3 years ago
Hi there.
I'm very sorry to hear this - you may have missed the information on the product page and in the basket before completing your order, that the Crabby Spoon Holder was a pre-order item with an estimated delivery time?
I will contact you direct with further information on your order, as I can see you have contacted us during the bank holiday, but please consider amending your feedback, as this was a pre-order item and this is the reason your order has not yet arrived.
We also mention the process for orders with pre-order items on them in our delivery info on the website.
Sorry for any confusion.
Kind regards
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
