really poor had to email twice to tell them about the problem cause they did not respond - do not use this company - there is no phone number to speak to a person -
Red Candy
Red Candy
1 year ago
We sincerely apologize for the extremely poor experience you had with our lack of response and the difficulty in contacting us. We understand your frustration and the inconvenience this caused. We are actively reviewing our communication processes to prevent this from happening again. To address your specific issue, please reply to this message with your order number and a detailed description of the problem. We are committed to resolving this for you.
Mystery box was a huge disappointment, value was supposed to be between 100 and 300 but barely was the cost of the box (55)
Red Candy
Red Candy
1 year ago
We're truly sorry to hear your mystery box was a disappointment and didn't meet the advertised value range. We understand your frustration. To investigate this and make things right, could you please reply with your order number and a list of the items you received? We'll look into it immediately.
Evaluări de produse
Data achiziției: 20/01/2025
0
Partajați
Client de încredere
Verificată de Feefo
1 year ago
Taken several emails to get an update on the status of my order
Red Candy
Red Candy
1 year ago
We sincerely apologize for the multiple emails required to get an update on your order. We understand this is unacceptable, and we are working to improve our response times. To provide you with an immediate update and address your concerns, please reply to this message with your order number.
Thank you for your positive feedback! We're glad you experienced speedy delivery and that your order was well packed.
Evaluări de produse
Media încărcate
Vezi toate mediile (1)
Data achiziției: 09/01/2025
0
Partajați
Client de încredere
Verificată de Feefo
1 year ago
very good
Evaluări de produse
Data achiziției: 09/01/2025
0
Partajați
Client de încredere
Verificată de Feefo
1 year ago
It took a few phone messages as nobody ever answered the phone, and emails before my query was finally acknowledged, then my item was replaced free of charge.
Red Candy
Red Candy
1 year ago
We sincerely apologize for the difficulty you experienced in contacting us and the delay in acknowledging your query. We understand your frustration. We are, however, pleased that we were able to resolve the issue by replacing your item free of charge. We are taking steps to improve our communication and customer service to prevent similar situations in the future.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
