Ordered the hippo desk tidy, but unfortunately on arrival it had a slight fault, but getting this replaced couldn’t have been easier .Replacement arrived within a couple of days and item was perfect...
I paid for a 24 hour working day delivery. Goods have never been received and even though I emailed Red Candy to say I had not received the goods there has not been a response from them.
Sri Musinipally
Red Candy
2 years ago
Thank you for your email on Sunday concerning your order. Our office has just reopened today after the Christmas break, and we're promptly addressing your concerns.
We kindly request the opportunity to resolve any issues before you leave feedback. According to the tracking information, your order is currently with Royal Mail but couldn't be delivered due to the address being inaccessible. We have mentioned this in our response to your earlier email as well.
To assist in resolving this matter efficiently, could you please confirm your address by replying to our email? This will allow us to provide the correct information to the carrier and ensure successful delivery.
We appreciate your understanding and are committed to resolving this issue to your satisfaction.
Best regards,
RedCandy Customer Service
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