I've been a customer since 2020 and love the quirky unique different things they do for your home.. the only problem i had was dpd the box came damaged and resealed but lucky the lamp and storage jar...
I ordered a scratch pad for my cats and it’s beautifully made. Edward was extremely helpful, as Evri decided not to deliver my parcel, for whatever reason, so I was kindly sent a replacement. X
Everyone has a favourite bear. If not why not? This is a suitable gift for their birthday, anniversaries any other holiday (religious or otherwise!) I know mine loved his. They might go on the wall...
Rather disappointed.really! Eventually I got some response and action for my damaged item but tried a few times on the phone number provided. They did apologise but it could be so much better!
Customer Services
Red Candy
4 years ago
Hi there! I'm sorry to hear you were disappointed with your order and couldn't get in contact with us over the phone!
Unfortunately items sometimes arrive damaged however we're always happy to replace or refund as soon as we're aware. I can see we replied back to your email within 24 hours and then processed the refund for you as soon as you confirmed you'd prefer it over having a replacement.
As we're only a small team of 5 we try our hardest to keep on top of incoming phone calls however sometimes we get behind and miss calls. Thank you for your feedback which is important in helping us improve our services.
Best wishes, Red Candy x
Evaluări de produse
Customer Services
Red Candy
4 years ago
.
Customer Services
Red Candy
4 years ago
Hi there! You pre-ordered this item which means it was not in stock at the time of your purchase. I can see you asked for a refund before it arrived back in stock which is why it didn't arrive.
Best, Red Candy x
Customer Services
Red Candy
4 years ago
Hi there! I'm sorry to hear it arrived damaged! It sounds like it went on quite the journey with the carrier...
I can see we processed the refund for you as soon as you confirmed you'd rather a refund than a replacement.
Apologies for the trouble it caused!
Best, Red Candy x
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
