Reply my email. Need to replace faulty product asap
Ryan Brunt
RecoverFit
5 years ago
Hi Su, firstly we are very sorry for missing your first email, we have actually put a process in place with the team that we now shouldn't miss any emails moving forward.
Secondly, after your email conversation with Dan, we sent you out a replacement product straight away to rectify the issues you were having.
Sorry for the inconvenience caused and we thank you for your feedback.
Regards
Ryan
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Client de încredere
5 years ago
Quick and Easy
Easy interaction over chat, answered all my questions and quickly dispatched the Normatec boots. Customer Service team was very attentive and managed to swap the boots out within a day after I had an...
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0
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Client de încredere
5 years ago
They stopped working after 1 day
Ryan Brunt
RecoverFit
5 years ago
Hi, firstly we are very sorry that your system stopped working after 1 day.
We sent you out a replacement unit straight away, which we are now confident that this is working well.
We thank you for your feedback, it's imperative to help the team be better.
Regards
Ryan
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Client de încredere
5 years ago
Fast response and product worked
Order delivered quickly and product did what it was supposed to do
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IZ
Islam Zaman
5 years ago
Ce a spus Islam Zaman despre RecoverFit:
Excellent service
They were quick to resolve an issue I had. I fact they sent me the latest model free of charge
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TC
Trusted Customer
Paris
5 years ago
Ce a spus Trusted Customer despre RecoverFit:
Well as much as I enjoyed the normatec my charger stopped working after less than 20 uses . So all in all not to happy
Ryan Brunt
RecoverFit
5 years ago
Hi Gerbrandt, We are sorry that you have had an issue with your charger.
The System has a 2 year warranty so we hope that this was resolved at the time of the fault and it was replaced with a new one.
We thank you for your feedback.
Regards
Ryan
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DD
Dan Deaton
5 years ago
Ce a spus Dan Deaton despre RecoverFit:
Really good communication
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Client de încredere
5 years ago
Great service!!
Service was great! Thanks RecoverFit! Also the delivery came so quick!!
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
