Hi Mavis,
Thank you for a very constructive review. Firstly, we are delighted that you are pleased with our delivery and pricing, we will endeavour to continue this with all future orders. Regarding the new online system, we are sorry to hear this has been more difficult since we changed to a new website. We will take on this feedback and pass it back to our team who are continuosly trying to streamline the process and make it easier. If you do continue to have difficulties, please do not hesitate to call us or speak to us directly on live chat. We would be more than happy to help.
Nik at Petsensedirect