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Panasonic UK Recenzii | Recenzii ale serviciului de clienți pentru {{merchantUrl}} | Feefo

2,084 din 2,081 de recenzii

Client de încredere

Verificată de Feefo

8 days ago

Great customer service and products

Purchased CD/Radio/Bluetooth player. Price was lower than anywhere else. Also got 10% off for signing up. Didn’t receive code on email but the chat bot sorted it out straight away. Free next day...

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Client de încredere

Verificată de Feefo

8 days ago

Panasonic direct buy purchase

Prompt cancellation of original order and discount offered for future purchase, . Delivery on time ( however packaging was not quite up to spec, holes in packaging quite evident ) this was...

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Client de încredere

Verificată de Feefo

8 days ago

Excellent delivery service

Client de încredere

Verificată de Feefo

8 days ago

Excellent

Easy, straightners

John Edwards

Verificată de Feefo

GBR

8 days ago

Ce a spus John Edwards despre Panasonic UK:

Quick and easy to use

MAYSIE HOUSDEN

Verificată de Feefo

GBR

9 days ago

Ce a spus MAYSIE HOUSDEN despre Panasonic UK:

Happy Customer

Easy, informative, polite and efficient.. my questions were answered and I ordered my item there and then , delivery was quick and I am delighted with my purchase; it was a replacement microwave that...

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Client de încredere

Verificată de Feefo

9 days ago

very good set of cordless phones

Product seems very good - lots of features. Order process was easy. Item was delivered on time, without any issues.

Thomas Brown

Verificată de Feefo

GBR

1 month ago

Ce a spus Thomas Brown despre Panasonic UK:

Good products. Mixed Customer Service response.

Have had mixed dealings. I made an incorrect order which was cancelled after a bit of confusion as I was given an EU instead of UK email contact address. However telephone communication was good....

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Panasonic Customer Care UK

Panasonic UK

1 month ago

Hello Thomas, We appreciate you sharing your feedback about your recent experiences. We're sorry to hear about the confusion with your initial order and are glad that our telephone support was helpful. We understand your concern regarding the processing time for your replacement order and hope for a swifter resolution for you. Feel free to reach us out at 0344 844 3899 or visit our official Panasonic support webpage to double-check the status of the new order you've placed with us. Kind regards, Panasonic Customer Care UK

Thomas Brown

10 days ago

260424-000815 With regards to the above reference. After rather a good deal of back and forth and a number of telephone calls, I received refunds for both my recent orders. There was a second refund for the replacement order despite me not requesting a refund for it. The day after the refunds were credited to my account, the second order was actually delivered! Should I send it back? Am I just lucky and can keep it? Will you want to charge me know? And if so, will there be a discount because of all the hassle required? Many thanks.

Panasonic Customer Care UK

Panasonic UK

6 days ago

Dear Customer, Thank you for your feedback and let me apologize for the inconveniences that we have caused. As I can see, the case is on its way to be resolved however there were complications on the way, both on our end as well as on the delivery company's, for which I am very sorry. This is certainly not the level of service we aim to provide, and we deeply regret the frustration caused. I am certain that my colleagues have done all that was in their power to solve the matter as quickly as possible, however, when working alongside a delivery company, the conveyed information might not be intercepted in a timely matter which leads to miscommunication and further delays. Nevertheless, we can only apologize for the delay in solving the matter and for the trouble caused. My colleagues have gotten in touch with you regarding the received parcel and it has been arranged to be picked up in the upcoming days. Again, please accept our apologies for the inconvenience and we appreciate your understanding. Kind Regards, Panasonic Customer Support Team

FRANK MARSH

Verificată de Feefo

GBR

10 days ago

Ce a spus FRANK MARSH despre Panasonic UK:

very good

effective, knowledgeable and helpful.

John Roberts

Verificată de Feefo

GBR

10 days ago

Ce a spus John Roberts despre Panasonic UK:

Pan Combo Wave is the only Oven to be in a modern kitchen. Panasonic Leads

Product information is first class, you get what you’re expecting to receive, value for money and more.

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