Good morning,
Thank you for taking the time to provide feedback following your recent delivery.
We are pleased to hear that you are happy with the carpets you received.
However, we are disheartened to learn about your dissatisfaction on the day of delivery. As a family-owned business, we are committed to providing the highest quality flooring, along with exceptional delivery and customer follow-up service. We take your concerns seriously and are eager to investigate what happened on that day. Your feedback is essential for us to improve our service.
A member of our Customer Care Team will be in direct contact with you shortly to address your concerns and work with you towards a more positive overall experience.
Kind regards,
Jenny
Online Carpets
