Excellent - reasonable premium and simple to arrange
0
Partajați
Client de încredere
Verificată de Feefo
3 years ago
Good coverage and price.
Competitive price and good standard cover. Website was easy to navigate making the purchase easy. Unable to comment on the actual claims process and experience.
0
Partajați
HN
Hugh Neal
Verificată de Feefo
Erith
3 years ago
Ce a spus Hugh Neal despre Cycler:
Second to none.
The customer service at NexGen Insurance is second to none. I had some problems getting my insurance policy payment authorised by my bank. Karen at NexGen phoned me and we resolved the problem within...
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0
Partajați
TG
Tracy Goodall
Verificată de Feefo
3 years ago
Ce a spus Tracy Goodall despre Cycler:
honest and straightforward
very competitive price and easy online system
0
Partajați
Client de încredere
Verificată de Feefo
3 years ago
Very good service and friendly staff on the telephone. Looking after me and my cycles especially when I needed them most recently. Would highly recommend
0
Partajați
Client de încredere
Verificată de Feefo
3 years ago
Very pleased with the service I’ve received to date. Seems this business genuinely cares about their customers.
0
Partajați
Client de încredere
Verificată de Feefo
3 years ago
Just started
So far, so good. Easy to set up and reasonable price.
0
Partajați
Client de încredere
Verificată de Feefo
3 years ago
Excellent insurance for your bike
Excellent price and product.
0
Partajați
AD
Andy D
Verificată de Feefo
3 years ago
Ce a spus Andy D despre Cycler:
Watch out for the Excess
Not transparent about the excess cost for their ebike scheme. Most other insurers are at around £100 but Nextgen were £450! This was not clearly explained until you got the policy documents .
Alan
Cycler
3 years ago
Hi Andrew,
Thanks for taking the time to share your feedback.
As we've shared with you via e-mail, the excess details were available within our FAQ's, the policy documentation and the 'inclusions and exclusions' page, however, we agree, they could've been clearer.
As we also shared, we've since launched our new online journey and when you enter the details of a bike, the excess is displayed for that bike immediately. Additionally, our excess levels have now decreased, no longer are they set at 5% of the bike value and set excesses are now in place.
I can see that our team has been in touch and confirmed the cancellation of your policy, from inception and provided a full refund of premium.
Once again, thanks for your feedback. We wish you many happy days of cycling.
Thanks,
Team NextGen
0
Partajați
IG
Ivor G
Verificată de Feefo
Lincoln
3 years ago
Media încărcate
Vezi toate mediile (1)
Ce a spus Ivor G despre Cycler:
Simple and Competitive
Simplicity in obtaining quote and competitiveness compared to others together with user friendly web site.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
