Ordered 5 pairs of shoes. All available as per the website. Then was refunded a sale pair that had apparently sold out after I had ordered, then two other pairs were put on back order. Available from...
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Stacey Fisher
Minnow Designs
5 years ago
Hi Kelsey,
I'm so sorry this has been your experience with Minnow. I've just received your email this morning and got straight back to you to explain that it looks like your order was accidentally short shipped but not marked as such on our system. We absolutely get in touch with all customers when an issue arises with their order but in this case it was an oversight that we weren't aware of. Once you get back to me with the missing pairs I'll get them out express post and fingers crossed still get them to you in time!
I understand how frustrating this is especially at this time of year and will do my best to get it sorted for you. Our warehouse staff have been super busy packing orders and unfortunately occasionally these mistakes happen.
Also sorry about the sale item going out of stock, it was so popular and selling so quickly our inventory system didn't have time to update, we processed immediate refunds for anyone that was affected.
I appreciate this has taken time out of your day to look into this and chase your order and again I'm really sorry.
Lorraine
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Client de încredere
5 years ago
I had looked for beach shoes for my grand daughter before and was always disappointed with the quality and design. These very cute shoes have addressed my previous concerns. The sole will protect her...
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0
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Client de încredere
5 years ago
Fabulous
The order was sent and delivered quickly. This is the second year of Minnow sandals for summer for my daughter (now age 4). She and I love them! Love supporting an Aussie company too.
0
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CL
Carmen Lau
5 years ago
Ce a spus Carmen Lau despre Minnow Designs:
Great, but could be better!
Excellent service. Product arrived fast.
0
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SD
Sarah Davis
5 years ago
Ce a spus Sarah Davis despre Minnow Designs:
Good online experience
Great, fast service with online ordering and delivery.
0
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KK
Kino Kemp
5 years ago
Ce a spus Kino Kemp despre Minnow Designs:
My Grandson loved his swimming shoes he wanted to wear them to daycare his mother had to explain that they are only for swimming 😂😂
0
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Client de încredere
5 years ago
prompt reply to a query
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Client de încredere
5 years ago
Quick delivery and great products.
Fantastic products and very quick delivery with a cute little festive note.
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AS
Amy Sullivan
Berry NSW
5 years ago
Ce a spus Amy Sullivan despre Minnow Designs:
Speedy shipping!!
Great product - the shipping was so fast!!
This is our third order !
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