Medichecks Recenzii

Hello, Thank you for your feedback. We apologise for any concern caused while you were waiting for an update. Having reviewed your account, I can see that your enquiry was received on 19 June and our team responded within 3 working days, on 22 June, requesting the information needed to verify your account. Once we received this, we confirmed that your sample had been received by the laboratory and that your results were available to view. We appreciate your comments and will continue to look for ways to improve our communication and response times. Kind regards, Millie Customer Care Specialist

Hello, Thank you for taking the time to share your feedback. We are very sorry to hear that you were disappointed with your experience. I can see that following your request, we updated your order so that the test could be completed using a finger-prick sample. However, the original sample had already been returned and was subsequently processed before the amended kit could be used. We then arranged a complimentary repeat finger-prick test, which has since been completed. We remain committed to supporting you and, should you have any further questions or require any additional assistance, please do not hesitate to get in touch. Kind regards, Millie Customer Care Specialist