I have been a loyal customer of Marks Electrical, having ordered multiple appliances from them in the past. However, my most recent experience has been extremely disappointing and has completely...
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Chris
Marks Electrical
1 year ago
Good Morning,
Thank you for your review and I am sorry your item became faulty and you are unhappy with the reduction on your credit which does fall in line with the Consumer Rights Act 2015.
For an item over 6 months old, the retailer has the right to make a reduction to any credit or refund in line with the "Fair Use" section of the act, and the act does state the below for any item between 6 months and 6 years old:
"Six months or longer: You must give the retailer one opportunity to repair or replace it before you can claim a partial refund, and the burden of proof is on you to prove the product is faulty."
The uplift number provided only has a limited time with which to return the item to us, once this has expired we will be unable to accept a return on the item.
Kind Regards
Marks Electrical Customer Services Team
Evaluări de produse
Data achiziției: 20/04/2020
5
Partajați
BS
Barbara Sheldon
Verificată de Feefo
2 years ago
Evaluări de produse
Data achiziției: 12/03/2024
0
Partajați
RP
RAYMOND PRIDDY
Verificată de Feefo
2 years ago
Ce a spus RAYMOND PRIDDY despre Marks Electrical:
Paid for a connection that we did not receive, very disappointing
Chris
Marks Electrical
2 years ago
Good Afternoon,
Thank you for taking the time to leave a review and we are sorry there was an issue with installation of the item.
Having reviewed the order we cannot see any payment was made for an installation service however if you would like to call customer services on 0116 2515515 option 2 then option 1 we would be more than happy to look into this for you.
We look forward to hearing from you and once again we are very sorry for any inconvenience caused.
Kind Regards
Marks Electrical Customer Services Team
Evaluări de produse
Data achiziției: 12/03/2024
0
Partajați
IO
Irene Owen
Verificată de Feefo
Fulham
2 years ago
Ce a spus Irene Owen despre Marks Electrical:
Company was informed no lift first floor driver was not informed arrive on his own luckily we had a visitor who was able to help get cooker up stairs and into our flat
Evaluări de produse
Data achiziției: 15/03/2024
1
Partajați
Client de încredere
Verificată de Feefo
2 years ago
They did the job very well
Evaluări de produse
Data achiziției: 14/03/2024
1
Partajați
KR
KARL ROUGHLEY
Verificată de Feefo
2 years ago
Ce a spus KARL ROUGHLEY despre Marks Electrical:
Prompt polite & professional service. Much appreciated. Arrived when they said they would.
Excellent communication throughout all process , excellent fast delivery of washing machine . Dellivered carefully by very friendly and helpfull delivery drivers .
Marks Electrical was established in 1987 and has sold 100s of thousands of appliances to its satisfied customers. We are dedicated to providing high quality products at competitive prices..
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Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Marks Electrical was established in 1987 and has sold 100s of thousands of appliances to its satisfied customers. We are dedicated to providing high quality products at competitive prices..
