The unit arrived quickly but the delivery service “Hunter Express” was a sore point. They don’t contact you prior to arrival and the delivery guy had to lift a 100kg box all by himself.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are glad to hear that you a happy with your purchase. We will certainly pass your feedback onto Hunter Express regarding the delivery service. We look forward to having you shop with Luxo Living again in the future.
Evaluări de produse
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are glad to hear that you a happy with your purchase. We will certainly pass your feedback onto Hunter Express regarding the delivery service. We look forward to having you shop with Luxo Living again in the future.
The quality of the item was great, it was so easy to assemble, I did it myself. Delivery was quick too.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are glad to hear that you a happy with your purchase. We look forward to having you shop with Luxo Living again in the future.
Evaluări de produse
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are glad to hear that you a happy with your purchase. We look forward to having you shop with Luxo Living again in the future.
Data achiziției: 24/05/2020
0
Partajați
JU
Justin
Blacktown
5 years ago
Ce a spus Justin despre Luxo Living:
Easy to use website, great service provided on delivery and handled with care
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are glad to hear that you a happy with your purchase. We look forward to having you shop with Luxo Living again in the future.
Evaluări de produse
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are glad to hear that you a happy with your purchase. We look forward to having you shop with Luxo Living again in the future.
Thank you for your feedback. We are glad to hear that you a happy with your purchase. We look forward to having you shop with Luxo Living again in the future.
Evaluări de produse
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are glad to hear that you a happy with your purchase. We look forward to having you shop with Luxo Living again in the future.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are glad to hear that you a happy with your purchase. We look forward to having you shop with Luxo Living again in the future.
Data achiziției: 30/04/2020
0
Partajați
Client de încredere
6 years ago
I ordered a bunk bed that arrived in 2 days during a pandemic!
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are glad to hear that you a happy with your purchase. We look forward to having you shop with Luxo Living again in the future.
Evaluări de produse
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are glad to hear that you a happy with your purchase. We look forward to having you shop with Luxo Living again in the future.
Thank you for your feedback. We are sorry that you have not been satisfied with your purchase. I have taken a look into your account and can see that a $100 partial refund was processed as an agreed resolution to your claim. Kind Regards, Luxo Living Team
Evaluări de produse
Media încărcate
Vezi toate mediile (2)
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are sorry that you have not been satisfied with your purchase. I have taken a look into your account and can see that a $100 partial refund was processed as an agreed resolution to your claim.
Kind Regards, Luxo Living Team
I bought the sofa and a few weeks later it started sagging and losing its firmness. It creaks when you sit on it and the sitting section has a groove on it. I haven’t even been sitting on it that...
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Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Rachel,Thank you for your feedback. We have looked into your claim and cannot see any manufacturing defects on the photos you have provided. Our Team will be in touch with you regarding our Return to Base warranty. This means you can bring it to our warehouse for assessment and if a manufacturing defect is detected, we will be able to repair or replace this for you at no cost.
Kind Regards, Luxo Living Team
Evaluări de produse
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Rachel,
Thank you for your feedback. We have looked into your claim and cannot see any manufacturing defects on the photos you have provided. Our Team will be in touch with you regarding our Return to Base warranty. This means you can bring it to our warehouse for assessment and if a manufacturing defect is detected, we will be able to repair or replace this for you at no cost.
Kind Regards, Luxo Living Team
I love shopping with Luxo Living. Fantastic products with value for money prices.
Luxo Living Customer Servic
Luxo Living
6 years ago
Hi Nicolle, Thank you for your amazing feedback! We look forward to having you shop with Luxo Living again in the future.
Kind Regards, Luxo Living Team
Evaluări de produse
Luxo Living Customer Servic
Luxo Living
6 years ago
Thank you for your amazing feedback! We look forward to having you shop with Luxo Living again in the future.
Kind Regards, Luxo Living Team
Data achiziției: 09/02/2020
0
Partajați
Client de încredere
6 years ago
The items are nice at a fair price. However, customer service was very poor. Overcharged with Afterpay order and package came with a faulty screw. I had to spent almost a month to get a fixed....
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Luxo Living Customer Servic
Luxo Living
6 years ago
Thank you for reaching out to us and providing your feedback. We are extremely sorry that there was a system glitch that caused you to be overcharged. Looking into this I can see that this overcharge was refunded to you on 4/5/2020. I can see that we have also compensated you for the screws that you purchased from Bunnings. We are glad to see that these matters have now been addressed for you.
Kind Regards, Luxo Living Team
Service was [polite and prompt, on the phone and in the office.
Luxo Living Customer Servic
Luxo Living
6 years ago
Thank you so much for your feedback. We are happy that our team were able to provide you with a great service and you were happy with your shopping experience. We look forward to having you shop with Luxo Living again.
Kind Regards, Luxo Living Team
Evaluări de produse
Luxo Living Customer Servic
Luxo Living
6 years ago
Thank you so much for your feedback. We are happy that your wife is happy with her new lounge. As they say, Happy Wife, Happy Life :)
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
