I found out there was money in my account. The transfer took a long time and I had to chase it on the day of the transfer.
Jordan
Lumon
2 years ago
Dear Patricia,
We're truly sorry to hear about your recent experience during the payments process. Your feedback is essential to us, and we take your concerns very seriously. We would like to extend our sincerest apologies for any inconvenience you may have faced.
We are committed to improving our payment process and ensuring a better experience for all our customers.
Your comments will help us in this endeavour.
If there's anything specific you'd like to share or discuss further, please don't hesitate to reach out to us directly at +44 (0)203384 7280.
Once again, we apologize for any inconvenience and appreciate your valuable feedback.
Best regards,
Jordan John
0
Partajați
Client de încredere
Verificată de Feefo
2 years ago
Fantastic service, great support throughout our transfer
Jordan
Lumon
2 years ago
Good afternoon,
Thank you for taking the time to leave us such a lovely review 5-star review, your feedback is greatly appreciated.
Here at Lumon we always aim to offer the best service we can to all of our clients. One of the best way we see we can do that is by offering a friendly and supportive service.
Thank you for your kind words and thank you for choosing Lumon!
0
Partajați
MM
Margaret Mcguigan
Verificată de Feefo
Gateshead
2 years ago
Ce a spus Margaret Mcguigan despre Lumon:
Brilliant service.
Now use online to transfer money to family in USA, so quick and easy to use .
Staff at Lumon are so helpful if you need to contact them .
Jordan
Lumon
2 years ago
Good morning Margaret,
Thank you for taking the time to leave us such a fantastic 5-star review. We appreciate you sharing your feedback and experiences greatly.
We are delighted to see you have found our online portal to be so efficient in conducting your foreign transfers. Here at Lumon we always aim to offer a quick and stress-free service to all of our customers. I am so glad to see the teams have met these aims and we hope you will consider us for any future FX needs.
Thank you for choosing Lumon!
0
Partajați
Client de încredere
Verificată de Feefo
2 years ago
Notified at every stage...Great service
Jordan
Lumon
2 years ago
Good afternoon,
Thank you for taking the time to leave us such a fantastic 5-star review. We appreciate you sharing your feedback and experiences greatly.
We are delighted to see you have found our teams to be so efficient in conducting your foreign transfers. Here at Lumon we always aim to offer a quick and stress-free service to all of our customers. I am so glad to see the teams have met these aims and we hope you will consider us for any future FX needs.
Thank you for choosing Lumon!
0
Partajați
AH
Ashley Holmes
Verificată de Feefo
2 years ago
Ce a spus Ashley Holmes despre Lumon:
Very professional service - process explained well and they did what it says on the tin.
Jordan
Lumon
2 years ago
Good afternoon Ashley,
Thank you for taking the time to leave us such a lovely review, your feedback is greatly appreciated.
Here at Lumon we always aim to offer the best service we can to all of our clients. One of the best way we see we can do that is by offering a friendly yet professional service. We are delighted to see that you have found the team have been able to provide this to you on this occasion.
Thank you for your kind words and thank you for choosing Lumon!
0
Partajați
Client de încredere
Verificată de Feefo
2 years ago
Excellent, start to finish
Very efficient and got me the best rate possible
Jordan
Lumon
2 years ago
Good afternoon,
Thank you for taking the time to leave us such a wonderful review. We really do appreciate your kind words and feedback.
We are thrilled to see you have found the rates offered to be up to your expectations. Here at Lumon we not only aim to provide the best service we can to all of our clients, but we also aim to provide the best rates we can achieve. I am so glad to see the team have managed to meet these aims for you.
Thank you for choosing Lumon!
0
Partajați
Client de încredere
Verificată de Feefo
2 years ago
Easy Peasy
Everything straight forward, would definitely recommend them to anyone that is buying a property abroad, thank you
Jordan
Lumon
2 years ago
Good afternoon,
Thank you for taking the time to leave us such a fantastic 5-star review. We appreciate you sharing your feedback and experiences greatly.
We are delighted to see you have found our teams to be so efficient in conducting your foreign transfers. Here at Lumon we always aim to offer a quick and stress-free service to all of our customers. I am so glad to see the teams have met these aims and we hope you will consider us for any future FX needs.
Thank you for choosing Lumon!
0
Partajați
OF
Oliver Frankish
Verificată de Feefo
2 years ago
Ce a spus Oliver Frankish despre Lumon:
A real person for decent customer service
Simple with decent customer service with a real person when you need it.
Jordan
Lumon
2 years ago
Good afternoon Oliver,
Thank you for taking the time to leave us such a lovely review, your feedback is greatly appreciated.
Here at Lumon we always aim to offer the best service we can to all of our clients. One of the best way we see we can do that is by offering a friendly and supportive service. We are delighted to see that you have found the team have been able to provide this to you on this occasion.
Thank you for your kind words and thank you for choosing Lumon!
0
Partajați
Client de încredere
Verificată de Feefo
2 years ago
Very efficient, and rapid transfer
Jordan
Lumon
2 years ago
Good afternoon,
Thank you for taking the time to leave us such a fantastic 5-star review. We appreciate you sharing your feedback and experiences greatly.
We are delighted to see you have found our teams to be so efficient in conducting your foreign transfers. Here at Lumon we always aim to offer a quick and stress-free service to all of our customers. I am so glad to see the teams have met these aims and we hope you will consider us for any future FX needs.
Thank you for choosing Lumon!
0
Partajați
Client de încredere
Verificată de Feefo
2 years ago
Yes I would recommend them
Jordan
Lumon
2 years ago
Good afternoon,
Thank you for taking the time to leave us such a wonderful review. We really do appreciate your kind words and feedback.
Here at Lumon we not only aim to provide the best service we can to all of our clients, but we also aim to provide the best rates we can achieve. I am so glad to see the team have managed to meet these aims for you.
Thank you for choosing Lumon!
We are Lumon, your trusted currency partner. Established in 2000, we were founded on the core value of being a centre of excellence by delivering exceptional service and competitive exchange rates for our customers.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
We are Lumon, your trusted currency partner. Established in 2000, we were founded on the core value of being a centre of excellence by delivering exceptional service and competitive exchange rates for our customers.
