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Homefire Recenzii | Recenzii ale serviciului de clienți pentru https://www.feefo.com/reviews/logs2u | Feefo

Client de încredere

3 years ago

Media încărcate

Vezi toate mediile (2)

Wet, stinking and mouldy!

Previous purchases were great. The last delivery of 21 bags of Kiln Dried logs arrived soaking wet and covered in blue mould and stinking!! This was the 24th January. I phoned and immediately asked...

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Evaluări de produse

Data achiziției: 04/03/2022

9

CS

Colin Summers

3 years ago

Ce a spus Colin Summers despre Homefire:

Very friendly and helpful

Evaluări de produse

Data achiziției: 27/08/2022

2

Client de încredere

3 years ago

Deliver the goods you ordered and paid for. I ordered on the 7th of the month th and had not received my order by the 1st of the following month

servicedeliveryteam@cplindustries.co.uk

Homefire

3 years ago

Good afternoon, Apologies for the delay in delivery. We are working extra days with more drivers to get deliveries out sooner. We had an influx in orders we weren't prepared for but we are now getting back on track. Thanks, Service Delivery Team

Data achiziției: 31/08/2022

6

PL

Peter ling

3 years ago

Ce a spus Peter ling despre Homefire:

Older customer impressed.

Ordering was quick and easy. I was particularly impressed by the request of the driver to carry the bag to our shed, it made such a differance to an older customer.

Evaluări de produse

Data achiziției: 28/09/2022

6

MS

Marta Starczynska

3 years ago

Ce a spus Marta Starczynska despre Homefire:

Long delivery

Not happy. I had to cancel my order as delivery was taking to long.(nearly a month)

Evaluări de produse

Data achiziției: 28/09/2022

3

ND

Nicky Davis

3 years ago

Ce a spus Nicky Davis despre Homefire:

Long delivery and delay. Understandable due to time of year and high demand

Had 1 email to say delivery was delayed. Waited and waited, eventually got through to customer services, not very helpful didn’t fill me with confidence, felt like I might be dealing with a fake...

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servicedeliveryteam@cplindustries.co.uk

Homefire

3 years ago

Good afternoon, I apologize for the delay in delivery as said we had a large influx in orders which added delays to delivery. Majority of our depots are now caught up so deliveries will be back more to our usual time frame. Unfortunately our system has been down for a couple weeks in which we send customers texts and emails about delivery dates to let them know when deliveries are coming so we haven't been able to notify customers. I apologize for any inconvenienced caused and have logged as a complaint for you. Thanks, Service Delivery Team

Data achiziției: 28/09/2022

1

Client de încredere

3 years ago

Delayed delivery

A ridiculously long time for it to be delivered. Had to email and then ring twice to ask what happened to my order and just kept getting told the order was delayed. After I made my second phone call...

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servicedeliveryteam@cplindustries.co.uk

Homefire

3 years ago

Apologises for the delay and any inconvenience this may have caused, Due to high demand on fuel because of the energy crisis this has caused the delays to happen, Once a delivery date was given you should have had an email the day before given from you to let you know and also regular updates via email/text also.

Evaluări de produse

Data achiziției: 28/09/2022

3

GC

Gerard Carroll

3 years ago

Ce a spus Gerard Carroll despre Homefire:

Fine for customer service

Reasonable price and well packaged in strong bags ideal for storage. Delivery was longer than stated initially. Website was easy to use.

Evaluări de produse

Data achiziției: 28/09/2022

1

SR

Sue ROBERTSON

North Berwick

3 years ago

Ce a spus Sue ROBERTSON despre Homefire:

Professional company, good service, excellent products

Ordering very easy. I’ve used the product before so knew what I wanted. Delivered on a big truck but gentleman driver very helpful in unloading & leaving at my house.

Evaluări de produse

Data achiziției: 28/09/2022

2

Client de încredere

3 years ago

Very good service

Quick efficient service and prices quite reasonable

Evaluări de produse

Data achiziției: 28/09/2022

0

Homefire Recenzii

Homefire Kiln Dried Hardwood Logs - Bag (18 Litre)Mai multe recenzii pentru acest produs (93)Vizualizați site-ul web al produsuluiVery wet and mouldy and stinking!

Brazier Smokeless Coal - 25kgMai multe recenzii pentru acest produs (297)Vizualizați site-ul web al produsuluiEasy to light with low ash

Brazier Smokeless Coal - 10kgMai multe recenzii pentru acest produs (297)Vizualizați site-ul web al produsuluiExcellent product for the winter.

CPL Kiln Dried Hardwood Logs - 16 Litre BagMai multe recenzii pentru acest produs (4)Vizualizați site-ul web al produsuluiPoor updayes regarding delivery a had to chase up to get infoabout my order. Eventually after a month I cancelled it.

Homefire Heat Logs (shimada)Mai multe recenzii pentru acest produs (158)Vizualizați site-ul web al produsuluiAs expected from a product I always use

Homefire Supapak KindlingMai multe recenzii pentru acest produs (164)Vizualizați site-ul web al produsuluiAs expected from a product I always use

Homefire Kiln Dried Hardwood Logs - Large Bag (58 Litre)Mai multe recenzii pentru acest produs (298)Vizualizați site-ul web al produsuluiLost 2 stars because the moisture content is borderline high at 20.5 - 21% on the 3 logs I split and tested from one bag.

Brazier Smokeless Coal - 10kgMai multe recenzii pentru acest produs (297)Vizualizați site-ul web al produsuluiGood burning fuel lasts for quite a few hours

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