They shipped teh item to the wrong address, and refused to refund or reshipped, zero stars, do not trust this seller
Rachel Jennetti
Poolsupplies.com
2 years ago
Your dissatisfaction with our service concerns us, and I sincerely apologize for the inconvenience and frustration you've experienced. Regarding your order made through Paypal, it appears that the necessary information was not effectively relayed to us as the seller. This resulted in a lack of complete address details within our system, contributing to the complication you've faced. Your feedback is crucial to us, and I genuinely want to make this right for you. Please reach out to us directly at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 a.m.-8 p.m., Friday 8 a.m. - 7 p.m., or Saturday & Sunday from 9:30 a.m. - 5:30 p.m. EST so that we can provide assistance and resolution. Our team is committed to working with you to address your concerns and improve your experience with us.
MA
Martin Andreski
2 years ago
The shipping issue has been resolved and the credit was received, thank you
Evaluări de produse
Rachel Jennetti
Poolsupplies.com
2 years ago
Hello Martin! We apologize for the inconvenience. Your dissatisfaction with our service concerns us, and I sincerely apologize for the inconvenience and frustration you've experienced. Since you placed your order through Paypal, it appears that the information provided was not effectively relayed to us as the seller, which resulted in a lack of complete details for your address in our computer system. Our customer support team would love to hear from you on this matter. Please contact us at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 a.m.-8 p.m., Friday 8 a.m. - 7 p.m., or Saturday & Sunday from 9:30 a.m. - 5:30 p.m. EST to address this issue. Thank you for your feedback!
MA
Martin Andreski
2 years ago
The shipping issue has been resolved and the credit was received, thank you
Hi Paul! We are so sorry your items arrived damaged. We would love to speak with you regarding your order! Please contact our team of customer support experts at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 a.m.-8 p.m., Friday 8 a.m. - 7 p.m., or Saturday & Sunday from 9:30 a.m. - 5:30 p.m. EST for assistance. Thank you for your feedback!
PM
paul mathis
2 years ago
I reported this already and was told the damaged units would be replaced. I am still waiting on the shipment confirmation I was promised I had 4 damaged units in my 12 pack.
Rachel Jennetti
Poolsupplies.com
2 years ago
Hi again, Paul! Thank you for reaching out! We're glad we were able to help you resolve the situation!
they processed my order quickly and shipped it out. i received communication regarding the tracking number etc.
Tyler Jones
Poolsupplies.com
2 years ago
We take pride in our lightening fast shipping speeds! Thank you for taking the time out to leave this great feedback.
Evaluări de produse
Tyler Jones
Poolsupplies.com
2 years ago
That is great to hear!
Data achiziției: 11/11/2023
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Client de încredere
Verificată de Feefo
2 years ago
Product arrived on time but had no packing material to ensure it was not broken. It arrived in great condition though and nothing was broken but I had to return it because it was the wrong model...
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Tyler Jones
Poolsupplies.com
2 years ago
Thank you for taking the time out to leave this honest feedback.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
