Excellent customer service and great value for money!
Excellent customer service and great value for money! From the first phone call to enquire, to changing our arrangements and the pick up and delivery, every one of the lovely, polite and helpful...
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Amy
Kelly's Storage
6 years ago
Wow what a lovely review! We are so pleased we impressed you from the first phone call through to the delivery. We have shared your feedback with the whole company. We will keep an eye out for your friends coming in as we do a great refer a friend scheme!
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Client de încredere
6 years ago
Excellent customer service, friendly staff and extremely efficient
Amy
Kelly's Storage
6 years ago
What a lovely review thanks so much for taking the time to leave feedback
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Shazia Iqbal
6 years ago
Ce a spus Shazia Iqbal despre Kelly's Storage:
Brilliant service
Driver: Ben was very professional, polite and kind. Amazing service received on the day. Was very happy to see all my items had safely and securely been put into the pods
Amy
Kelly's Storage
6 years ago
Thank you Shazia, we are so pleased you were impressed with our superstar Ben. We have shared your lovely review with him.
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Client de încredere
6 years ago
Great service, helpful booking people and great guys who moved my furniture
Great support in helping me select the service I needed, both on the phone and via email.
Ben and Greg arrived with the unit yesterday. They kept me informed of when they would be with me and were...
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Amy
Kelly's Storage
6 years ago
That is great to read, thanks so much for leaving such a lovely review. We are always happy to help and pleased the office team and Ben and Greg impressed you.
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Caroline Fisher
6 years ago
Ce a spus Caroline Fisher despre Kelly's Storage:
Avoid at all cost
Dreadful service, once Goods were in storage l was told 3 week wait for delivery!
Then told another company could deliver for them in a week, l asked them to call and double...
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Amy
Kelly's Storage
6 years ago
Dear Caroline, we are dealing with you offline with our Directors to get this resolved. Due to being our busiest time of the year and not having availability ourselves we went above and beyond to source a removal company for you to collect your goods from us and deliver directly to you. Due to traffic on the day of delivery, the removal firm were unable to complete the job. We offered next day delivery which you were unable to attend so agreed redelivery would take place on the following day. We believe you were made aware of the unfortunate traffic that the removal firm encountered on the previous day. We are dealing with the removal firm to confirm this and will be in touch soon.
CF
Caroline Fisher
6 years ago
Unfortunately nothing has yet been done to resolve this, l have a glass table top missing and a broken cabinet. The only time The sales director called me was to in his own words “ confirm what the other delivery company had said about Kelly’s storage to ensure they were not spreading untruths”
At no time did the company who actually delivered my goods bad mouth Kelly’s or comment, except to say in passing that they had only been asked to do the job 4 days after it was supposedly booked by Kelley’s.
3 times l have requested a invoice as l have had 2 payment demands l am unsure of the dates to which they relate, l still don’t have this.
These are facts.
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Sara Barber
Hemel Hempstead
6 years ago
Ce a spus Sara Barber despre Kelly's Storage:
Friendly and professional
Excellent service from Mark, Ben and Malc. Nothing was too much trouble for the guys. Very friendly and professional. Would definitely recommend.
Amy
Kelly's Storage
6 years ago
That is great to hear thank you for the lovely review Sara, we always love to go above and beyond for our customers and are so pleased you thought the team were excellent.
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Client de încredere
6 years ago
Excellent service
Helpful on the phone . Friendly . No hasselling .
Amy
Kelly's Storage
6 years ago
Thank you for your lovely review we are always happy to help
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Martin Beecroft
6 years ago
Ce a spus Martin Beecroft despre Kelly's Storage:
From the original call to discuss options, to the flexibility surrounding collection arrangenents and great communications throughout the service to arrange was first class.
The delivery driver Mark...
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Amy
Kelly's Storage
6 years ago
Thank you very much Martin we believe communication is key and like to keep our customers as up to date as possible. We have shared your lovely review with the whole company.
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Client de încredere
6 years ago
Couldn't have asked for more.
Matt and Andy were great, they turned up when they said they would, were very polite and loaded everything up very quickly and efficiently. Couldn't have asked for more from them.
Amy
Kelly's Storage
6 years ago
What a lovely review, thank you so much. We aim to provide an exceptional customer experience and are glad we have impressed you!
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Client de încredere
6 years ago
Excellant service the two gents who did the move were a pleasure to deal with
Amy
Kelly's Storage
6 years ago
That is great to hear thanks so much for your lovely review.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
