KCS used to be a very efficient company that was a pleasure to deal with but in recent months this has become quite the opposite. They take ages to answer the phone, literally on many occasion I have...
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Charlotte
KCS Education
5 years ago
Good Morning,
Many thanks for leaving us a review. Unfortunately due to the current world pandemic our suppliers are struggling to get some goods. Our inventory team and our procurement team our working around the clock chasing suppliers and trying to source alternatives, i do apologise if some stock lines are not available. Our phone lines are open Monday - Friday 8am - 5pm, we are experiencing a high demand in calls and the customer experience team are answering the phones as fast as they can to solve everyone's queries/orders, please do hold and your call will be answered alternatively please do not hesitate emailing us at customerexperience@kcs.co.uk were we will be willing to assist you, get your call returned and answer any questions you may have.
Kind Regards,
Charlotte Kingsbury
Customer Experience Executive
Evaluări de produse
Data achiziției: 20/11/2020
0
Partajați
AN
Alphabets Childrens Nursery
Verificată de Feefo
5 years ago
Ce a spus Alphabets Childrens Nursery despre KCS Education:
Speedy delivery
Evaluări de produse
Data achiziției: 19/11/2020
0
Partajați
CC
Cranbrook Parish Council
Verificată de Feefo
5 years ago
Ce a spus Cranbrook Parish Council despre KCS Education:
Still haven't been delivered, diabolical service!
Charlotte
KCS Education
5 years ago
Good Morning,
Many thanks for leaving us a review. Unfortunately item 06100518 was currently out of stock and due to the current pandemic our suppliers were struggling to get goods. The item has now arrived back in stock and has been allocated to you order. Our transport attempted delivery on 23/11 and the office was closed. The delivery is now coming back out to you tomorrow.If you have any further items that haven't arrived or any other queries please do not hesitate on calling our customer experience team on 0800 281 9440 or emailing us at customerexperience@kcs.co.uk were we will be willing to assist you and answer any questions you may have.
Kind Regards,
Charlotte Kingsbury
Customer Experience Executive
Evaluări de produse
Data achiziției: 12/10/2020
0
Partajați
Client de încredere
Verificată de Feefo
5 years ago
Prompt delivery, Good product.
Evaluări de produse
Data achiziției: 18/11/2020
0
Partajați
TH
Trillium Montessori House
Verificată de Feefo
5 years ago
Ce a spus Trillium Montessori House despre KCS Education:
Brilliant service as usual. So quick on delivery!
Evaluări de produse
Data achiziției: 19/11/2020
0
Partajați
US
Upland Primary School
Verificată de Feefo
5 years ago
Ce a spus Upland Primary School despre KCS Education:
Excellent service. Next day delivery if ordering before midday. Customer service center very helpful.
Evaluări de produse
Data achiziției: 19/11/2020
0
Partajați
ML
Mayfield Sch Serv Ltd
Verificată de Feefo
5 years ago
Ce a spus Mayfield Sch Serv Ltd despre KCS Education:
After some very poor service early in the year with damaged items and delayed delivery's , I was cautious about making any new orders with KCS and was discouraged to do so by my manager , so i'm...
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Charlotte
KCS Education
5 years ago
Good Afternoon,
Many thanks for leaving us a review its greatly appreciated so we can better our customer service.
I do sincerely apologise that you wasn't able to reach us via Telephone, The office is open Monday-Friday 8am-5pm. We are experiencing a very hard demand with limited staff due to the current pandemic but please do hold and your call we be answered, alternatively please drop customerexperience@kcs.co.uk an email and someone will call you back or respond to your email.
If you have any further queries please do not hesitate to contact us here at KCS and we will be willing to assist you.
Kind Regards,
Charlotte Kingsbury
Customer Experience Executive
Evaluări de produse
Data achiziției: 17/11/2020
0
Partajați
KR
Kcs Cash Sales Customer (retail)
Verificată de Feefo
5 years ago
Ce a spus Kcs Cash Sales Customer (retail) despre KCS Education:
Very efficient service as usual. Despite a slow computer performance the agent was very calm and professional
Evaluări de produse
Data achiziției: 09/11/2020
0
Partajați
SP
Sompting Village Primary
Verificată de Feefo
5 years ago
Ce a spus Sompting Village Primary despre KCS Education:
Premiile noastre independente recunosc cele mai bune mărci pentru serviciile oferite clienților. Câștigătorii sunt desemnați în funcție de evaluările pe care le primesc de la clienții lor.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
