Jules Verne Recenzii

Thank you for your 5-star review following your Douro river cruise! We're delighted to hear you enjoyed the cruise, especially the comfort of the ship, the friendly and attentive staff, and the varied entertainment. It’s great to know the daily excursions with local guides added value to your experience. We hope you’ve come away with some wonderful memories!

Thank you for your feedback. We're pleased to hear you enjoyed the programme and the concerts. We appreciate your comments regarding meal options and excursion timings, these are helpful insights, and we’ll review them with our local agents to improve clarity and flexibility. We hope you came away with some lovely memories.

Thank you for your 5-star review! We're so pleased you enjoyed the tour. As this itinerary includes several local guides and a VJV Tour Manager, we understand the guide section of the form may not have been easy to complete. We’ll look into improving that part of the feedback process. We hope your river cruise left you with many wonderful memories!

Many thanks for your 4-star review. A member of our Customer Experience team has received your email and will be in contact in due course.

Thank you for your 4-star review and photos. We're pleased to hear you enjoyed the itinerary, found the boat comfortable, and appreciated the quality of the food. We're sorry to hear that the view from your cabin affected your overall experience. During the stay in Venice, the vessel may change mooring locations, and the exact position is determined by the Venice port authorities. Cabins on the lower deck can sometimes be moored close to the quayside and we understand how this can be disappointing. We’ll take your comments on board as we continue to review how we present cabin options and manage expectations. Thank you again for sharing your experience.

Thank you for your feedback and for rating the tour positively overall. We appreciate your comments on the Riga–Tallinn travel day and the Helsinki schedule. Your suggestions for more time in Tallinn and a revised Helsinki itinerary are very helpful. While the bunker visit and morning drink were included to add variety, we understand your preference for more time in the cities and will review these elements. Thanks again for helping us improve future tours!

Thank you for your 5-star review! We're glad you enjoyed the cities, programme, and hotels. We’ve always used specialist guides in each destination to offer local expertise, but we have passed on your suggestion to our local agents to explore the possibility of having one guide throughout. Your comments on the walking tours and itinerary timing are very helpful, and we’ll look to improve the pacing and breaks, especially in Tallinn. Thanks again and we hope you have many fond memories of your time away!