Service in the shop was very helpful. The items listed on your email is not what we ordered, we ordered covers only for our existent furniture. Would highly recommend the company to friends and...
We were able to look at all the products without any pressure. When we wanted some help it was there.
Data achiziției: 29/07/2016
0
Partajați
TC
Trusted Customer
Verificată de Feefo
Baildon
10 years ago
Ce a spus Trusted Customer despre JB Furniture:
I think it is somewhat previous to e publishing a review at this stage since we prdered a suite but it has not been delivered, indeed it is not due for some time!
In store customer service excellent.
However received order minus parasol and base which I wasn't informed of until the delivery driver told me. Disappointing as I was told everything would be...
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Dave
JB Furniture
10 years ago
Dear Mr. & Mrs. Hyde,
We are very sorry to see you rated us negatively after receiving 'excellent customer service.'
By virtue of us having very close relationships with all of our suppliers, we have managed to procure three of these parasols despite that supplier not having them available (officilally) until 2017. One of these is for you and we have also asked to fast-track your bespoke cover so that we can deliver these to you as soon as possible.
Negative ratings are often very harmful for a business. We are extremely proud of our 99% rating but we're always looking to improve and when things don't go exactly as we had planned, we try to rectify the issue as soon as we can.
We hope you understand and indeed accept our apologies once again. You have the option to re-rate us once your order is complete on a link to this email but naturally, we understand if you want to leave it as it is. We only hope you will consider us again if you need any furniture in the future.
Thank you.
Data achiziției: 23/07/2016
3
Partajați
TC
Trusted Customer
Verificată de Feefo
10 years ago
Ce a spus Trusted Customer despre JB Furniture:
A helpful and efficient service and delivery was excellent
On advice my order was modified. On delivery, I was phoned to see if the delivery could be made early. This worked out very well. I am very pleased with the advice, the service and importantly the...
Premiile noastre independente recunosc cele mai bune mărci pentru serviciile oferite clienților. Câștigătorii sunt desemnați în funcție de evaluările pe care le primesc de la clienții lor.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
