There was a delay with the grass samples being sent out as 3 out of the 5 were not in stock and they wanted me to re order however after an email being sent to them they quickly sent them out to me.
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Client de încredere
Verificată de Feefo
9 months ago
Very helpful
Great
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Client de încredere
Verificată de Feefo
9 months ago
Got a refund
Ordering & getting a refund was quick. The delivery was awful
Customer Services
Grass247
9 months ago
Good morning,
Thank you for taking the time to share your experience. We are pleased to hear that your refund was processed swiftly.
We apologise that the delivery of your order did not meet your expectations. For larger orders, we require customers to be present to assist our driver on the delivery day. This information can be found on our website under the Delivery Information section, which we encourage our customers to read before placing an order.
We understand that this may require some planning; therefore, we call a couple of days in advance to confirm the delivery date. Additionally, we send an email with a three-hour time slot the day before the scheduled delivery. In both communications before delivery, we advise that assistance will be needed.
A member of our Customer Care Team will reach out to learn more about what happened on the delivery date and to see if we can work towards a more satisfactory outcome.
Kind regards,
Jenny
Grass247
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Trevor Hollingworth
Verificată de Feefo
Staffordshire
9 months ago
Ce a spus Trevor Hollingworth despre Grass247:
Really decent company.
The service was spot on
Friendly and informative.
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Client de încredere
Verificată de Feefo
9 months ago
Very good
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GN
Gary Newton
Verificată de Feefo
Middlesbrough
9 months ago
Ce a spus Gary Newton despre Grass247:
Garden improvement
Excellent service from start to finish
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Client de încredere
Verificată de Feefo
9 months ago
Excellent
Great service thank you.
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Client de încredere
Verificată de Feefo
9 months ago
Easy website to use and fast delivery
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DW
Duncan Wiseman
Verificată de Feefo
10 months ago
Ce a spus Duncan Wiseman despre Grass247:
Great service
Customer Services
Grass247
10 months ago
Good afternoon,
Thank you for taking the time to leave a review. We apologise that our delivery service did not meet your expectations.
We make every effort to deliver goods within the estimated timescales, however, delays are occasionally inevitable due to unforeseen factors. We are committed to finding the best possible solutions for our customers in case of such delays. Our records show that your order has since been successfully delivered.
A member of our Customer Care Team will be in contact with you shortly to review the situation and work towards a more positive outcome.
Kind regards,
Jenny
Grass247
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Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
