Good morning,
Thank you for taking the time to leave your feedback. We are sorry to hear you were dissatisfied with the service received.
While the incorrect size should not have been delivered, we can see the issue was reported on 5th May and a collection and replacement were arranged and completed by 8th May, within the original estimated delivery timescale provided.
We are always reviewing our processes to improve our service and appreciate your feedback. A member of our Customer Care Team will be in touch shortly to discuss this further.
Kind regards,
Jenny
Grass247
0
Partajați
Client de încredere
Verificată de Feefo
1 month ago
Great grass repeat order
Efficient and friendly
0
Partajați
DH
Debbie Hart
Verificată de Feefo
GBR
1 month ago
Ce a spus Debbie Hart despre Grass247:
Very Helpful
Very helpful staff while ordering, great price for the amount we have ordered, great speedy delivery service with a friendly and helpful delivery service. Second time we have ordered with this...
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0
Partajați
IE
Iain Elliot
Verificată de Feefo
GBR
1 month ago
Ce a spus Iain Elliot despre Grass247:
Excellent company and product
Excellent service and communication nothing was to much trouble.
0
Partajați
AG
Alan Gray
Verificată de Feefo
GBR
1 month ago
Ce a spus Alan Gray despre Grass247:
An Excellent 5 Star Company for Customer Service.
Service from this company was excellent and my questions regarding the transportation of the carpet were answered very clearly and I was able to organise onward transport from Aberdeen to Shetland...
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0
Partajați
JC
john clarke
Verificată de Feefo
GBR
1 month ago
Ce a spus john clarke despre Grass247:
Great choice of grass at really reasonable prices. Also grass samples are sent free of charge.
0
Partajați
Client de încredere
Verificată de Feefo
1 month ago
Excellent service
0
Partajați
Client de încredere
Verificată de Feefo
1 month ago
Delivery and service great
The delivery and communication were good.
They answered my queries quickly and delivered on time.
0
Partajați
BS
Bryn Spanswick
Verificată de Feefo
GBR
1 month ago
Ce a spus Bryn Spanswick despre Grass247:
Cancelled order
Overall poor service regarding delivery and follow up calls. Unfortunately due to this i had to cancel my order.
Customer Services
Grass247
1 month ago
Good morning,
Thank you for highlighting the areas of concern and for taking the time to provide this feedback to us.
As a family-operated business, we aim to provide quality products alongside a high standard of customer service, and we are sorry to hear that you have been left disappointed.
From your order details, we can see that a delivery attempt was made and, according to the delivery report, contact was also attempted by phone.
We would appreciate the opportunity to understand more about the issues raised and to identify any areas where improvements can be made.
A member of our Customer Care Team will be reaching out to you shortly.
Kind regards,
Jenny
Grass247
0
Partajați
Client de încredere
Verificată de Feefo
1 month ago
More time to relax in garden, without the back ache of mowing a lawn
Premiile noastre independente recunosc cele mai bune mărci pentru serviciile oferite clienților. Câștigătorii sunt desemnați în funcție de evaluările pe care le primesc de la clienții lor.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
