forward2me Recenzii

Hi, thanks for the review. We're sorry that you are disappointed in the shipping fee. All courier services will have a minimum package charge, from the UK this is only 0.5kg however shipping from Guernsey the minimum package charge is 5kg meaning that any package with a chargable weight of under 5kg will be charged at this rate. If you want to discuss this with our team you are more than welcome to message us.

Hi there, Many thanks for your feedback. We are sorry that you feel dissatisfied with our services and I it is clear that you have had a few bad experiences relating to your packages previously which we have already admitted fault for and compensated you accordingly. I understand how frustrating and upsetting the issue with your recent DHL shipment would have been for you. However you must understand the decisions for claims with the couriers are beyond our control in certain circumstances as all couriers do have their own terms and conditions in relation to their liability for a claim relating loss or damage. Our customer experience team did feel that compensation amount that was offered by the courier for your recent lost package was unacceptable given the circumstances for the loss but I feel our team did try very hard to dispute the final offer with DHL, on your behalf, however, as previously advised we are limited to how far we can go with disputing claims with the couriers for claims due to their stated liabilities for loss and damages as per their terms and conditions. We apologize for any inconveninece or upset this conclusion may have caused you. I feel we have gone above and beyond to try to help you resolve the recent loss claim for your package more fairly as a very loyal customer of Forward 2 Me. We have already offered to fully compensate you for the original purchase value of the missing goods and we must strongly highlight that the compensation amount we have already offered you is our own service gesture at our side and this would not be the amount that would be offered to you for the goods if we accepted the final claim amount from the couriers from the start, I can see you did not choose to take our offer for compensation and that you did not choose to take out our additional Protect + cover for loss or damage of your shipment, therefore, the value for the goods would usually be based on the couriers own SDR rate, which would be calculated on the lesser of either the chargeable weight for the shipment or declared value for the goods and this reflects in the offer that was originally provided to you by DHL for the misplaced package in your shipment. If you still require us to try and dispute this issue further with DHL we would be more than happy to assist you with this, however, please be aware that, there are no guarantees that we will get a successful outcome on this. Alternatively please do let us know if you would be happy to accept the alternative claim settlement offer we have already provided to you as a service gesture. I hope this recent issue does not deter you from using our services again in the future and that you will reconsider your current rating of our services. If you do have any further questions or concerns please do not hesitate to contact our customer experience team who be more than happy to assist you further. Kind Regards Hayley

Hi, we are sorry that your shipment was not delivered, unfortunately your goods were not permitted entry into your country as you could not provide the import licence requested by your customs office. The courier gave us 2 options, return the goods to the UK or abandon the goods and following your instructions we requested the goods to be abandoned. I'm afraid these requirements are out of our control, we can only advise on the information given to us and act upon your instructions.