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Hi there, Many thanks for your feedback. I can see you have processed 2 shipment through our services so far. One from our UK warehouse and another from our EU warehouse. Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping. Our shipping rates from our UK warehouse are more competitive for international shipping more than our partner warehouses such as Germany, Guernsey and Japan. This would be due to the volume of packages we receive to these warehouses still not yet being high enough to get a variable rate or other alternative courier options for international shipping. Volumetric Weight, sometimes referred to as dimensional weight, is a measure used by couriers like DHL and UPS to set the price of shipping items which are large in volume but relatively light in weight. In a case like this, Volumetric Weight is what determines the price of the shipping service. Volumetric Weight is calculated differently by service. DHL calculate it by taking the volume (height*length*width) of a parcel and dividing it by 5000. DHL provide an online tool for calculating Volumetric Weight. Combine and repacking may be a better option dependent on the size of the packaging and if there is a lot of room for it to be decreased as this will mean the volumetric weight has been reduced. A service where we open all your packages and repack your goods into fewer, smaller packages. Where the Chargeable Weight has been determined by the Volumetric Weight it is a good idea to combine and repack your items into fewer packages to reduce costs and eliminate the risk of individual boxes going missing. We provide information to assist you in making this decision. All shipments are dispatched through our services as 'Delivered Duty Unpaid' with all the couriers. We don't allow additional local duties and taxes to be paid in advance, within the shipping costs, through our company, because we do not yet have the approved accreditation to carry out the customs clearance, through our services, and calculate the duties for the goods in advance. It is the courier agencies, such as Fed Ex, DHL and UPS, who have and use their own customs clearance departments to calculate the import taxes and duties owing for our customers' shipments and the additional import duties and taxes owing for a shipment to the destination country would be charged as a separate fee by the relevant courier service prior to delivery. This information is stated from our website on our terms of trade under section 8. I hope the information I have provided to you is useful, we hope this will not deter you from using our services again in the future and that you will reconsider your current rating. If you do have any further questions or concerns relating to our services please do not hesitate to get in touch with our Customer Experience team who will be more than happy to assist you. Kind Regards Hayley