Cum sunt colectate evaluările Feefo?

Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.

Cine poate lăsa o evaluare Feefo?

Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.

Cum verificăm evaluările?

Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.

Cum ne ocupăm de evaluările false?

Feefo împiedică oamenii să lase evaluări false, deoarece invităm doar cumpărătorii verificați să dea feedback.

Recenzii forward2me

Afișarea tuturor 13,904 recenziilor

Client de încredere

Verificată de Feefo

13 years ago

Really supportive staff and prompt communication. Fast shipping, however it'd be great if cheaper shipping…

Really supportive staff and prompt communication. Fast shipping, however it'd be great if cheaper shipping options are also available.

forward2me

13 years ago

Thanks for your feedback and for your kind comments. If you would like us to look at sending your parcels through standard mail with no tracking or guarantees then please get in touch. Have a great weekend. Kind Regards, James

Client de încredere

Verificată de Feefo

13 years ago

Compliments for the personal shopper service

forward2me

13 years ago

Thanks for taking the time to respond to us - we really appreciate your comments. We look forward to helping you again soon. Have a good weekend. Kind Regards, James

Client de încredere

Verificată de Feefo

13 years ago

service is expensive did not receive full parcel, no attempts were made by your company…

service is expensive did not receive full parcel, no attempts were made by your company to contact sender. Sender insisted sending two items in the package and your company insisted in receiving...

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forward2me

13 years ago

We’re really sorry that you felt you needed to give us negative feedback. We try really hard to get it right for all our customers, as you are all really important to us. Sometimes things happen that are completely out of our control – we do try to contact retailers/ebay sellers when things don’t go quite right but 99.9% of the time they will only speak/correspond with the purchaser. Sometimes we don’t get it quite right no matter how hard we try. We would be grateful if you would get in touch with us through the website and then we can rectify this situation for you. Kind Regards, James

Client de încredere

13 years ago

To my surprise I received the parcel by DHL and free of charge with an explanatory note from James Andrew. This was much appreciated Thanks a lot for rectifying this situation. I will definitely consider using this service again more so with the basic option offer which you have lately introduced. Thanks again Dr Martin Borg

Client de încredere

Verificată de Feefo

13 years ago

great customer service

forward2me

13 years ago

Thanks for your feedback. We look forward to receiving more parcels for you in the future. Many Thanks, James

Client de încredere

Verificată de Feefo

13 years ago

Very good service provided - highly recommended.

forward2me

13 years ago

Thanks for taking the time to respond to us, we really appreciate your feedback. Kind Regards, James

Client de încredere

Verificată de Feefo

13 years ago

Could be cheaper, and I don't know what the joining fee paid for, but overall…

Could be cheaper, and I don't know what the joining fee paid for, but overall I was very happy with the service. Delivery time to Australia was excellent.

forward2me

13 years ago

Thanks for your feedback - We're pleased to hear that you were satisfied with the service we provided. If you'd like to us to look into different shipping options for you then please get in touch. Kind Regards, James

Client de încredere

Verificată de Feefo

13 years ago

Absolutely perfect service. Super fast contact and shipping

forward2me

13 years ago

Thanks for your kind comments - we really appreciate your feedback. Kind Regards, James

Client de încredere

Verificată de Feefo

13 years ago

Professional and fast!!! Will be a forever customer - thank you for opening the door…

Professional and fast!!! Will be a forever customer - thank you for opening the door on international shipping.

forward2me

13 years ago

Thanks for you feedback and for the kind comments. We're pleased to hear that you were satisfied with our service and we look forward to shipping to you again in the future. Kind Regards, James

Client de încredere

Verificată de Feefo

13 years ago

Efficient but VERY expensive

forward2me

13 years ago

Thanks for your feedback. We're sorry to hear that you found our service expensive - we ship through DHL's premium, door to door, fully tracked service to provide our customers with the level of service they expect. If, for any future shipments, you would like us to look at other shipping options for you such as Royal Mail, please get in touch. Kind Regards, James

Client de încredere

13 years ago

I understand, however, perhaps you could offer other alternatives, which are not for example premium. Items arrive within 48 hours, however I would be willing to pay less and have them arrive in 4 days for example. Thanks!

Client de încredere

Verificată de Feefo

13 years ago

Good and efficient services, but just expensive as its cost about45% of my purchased goods.

forward2me

13 years ago

Thanks for your feedback. If you would like us to look into sending you parcels through Standard Mail to help reduce your shipping costs for any future shipments then please get in touch. Kind Regards, James

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