We Deliver from around the world providing the advantage of FREE shipping addresses in the UK, Germany, Japan, Tukey, and more..
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forward2me nu mai este un client Feefo activ
Afișarea tuturor 13,904 recenziilor
Client de încredere
Verificată de Feefo
13 years ago
You opened my god damn mail. That is against the law. I am extremely unhappy…
You opened my god damn mail. That is against the law. I am extremely unhappy about that, Pockit cancelled my card suspiciously at the same time, so I am blaming forward2me for wasting a lot of my...
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forward2me
forward2me
13 years ago
Thank you for your feedback. I'd like to draw your attention to several things regarding our service:
1) We do not provide a mail forwarding service - we are a parcel/package forwarding service. Nowhere on our site does it say we provide mail forwarding and you will see in our FAQ (#15) we explicitly state we do not forward mail. The reason we don't provide this service is to stop people registering things like driving licenses, companies and financial products at our address as in many cases these end up being used for fraudulent purposes.
2) Also in our FAQ (#31) you will see explicit reference to not forwarding financial products - obviously a credit card would fall into this category.
3) You agreed to our Terms of Trade at the point you signed up to our service. If you read them you will see we clearly state we may open all packages at our discretion. When shipping anything internationally it is a necessity to know what you are shipping - if we are in any doubt, we open it.
4) Regards the legality of the service, of course you're welcome to your opinion. Forward2me has spent many ten's of thousands of pounds on legal advice and operates in a completely transparent manner.
5) As a gesture of goodwill we have refunded your £2 registration fee and closed your account. Please don't register with us again.
Kind regards
Janet Grundy
Operations Director.
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Client de încredere
Verificată de Feefo
13 years ago
Very good service, kind customer service, A++
Very good service, kind customer service, A++
forward2me
forward2me
13 years ago
Many thanks for your kind comments - they are really important to us.
We're really pleased that you are happy with our customer services and we look forward to looking after your parcels again very soon.
Kind regards,
Michelle.
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Client de încredere
Verificată de Feefo
13 years ago
Forward2me offers a really wonderful service. The customer service is of 1st class grade. They…
Forward2me offers a really wonderful service. The customer service is of 1st class grade. They keep you informed all the time since you place your order until they ship it.Very nice people who are...
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forward2me
forward2me
13 years ago
Many thanks for taking the time to provide us with your lovely feedback - it's really appreciated.
We're really pleased that we provided you with a wonderful service and that you thought our customer services was first class - thank you.
We look forward to looking after your parcels again very soon.
Kind regards,
Michelle.
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Partajați
Client de încredere
Verificată de Feefo
13 years ago
Everything was done quickly and efficiently.
Everything was done quickly and efficiently.
forward2me
forward2me
13 years ago
Thanks for your kind comments - that's great to hear.
We look forward to helping you out again very soon.
Kind regards,
Michelle.
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Partajați
Client de încredere
Verificată de Feefo
13 years ago
ok...fast and efficent
ok...fast and efficent
forward2me
forward2me
13 years ago
Many thanks for your feedback - it's really appreciated.
We look forward to helping you out in the future.
Kind regards,
Michelle.
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Partajați
Client de încredere
Verificată de Feefo
13 years ago
No complaints.Great service. Parcel arrived nice and quickly. Would recommend.
No complaints.Great service. Parcel arrived nice and quickly. Would recommend.
forward2me
forward2me
13 years ago
That's really good to hear that we did a great job for you and that you would recommend our services - thank you.
We look forward to helping you out again very soon.
Kind regards,
Michelle.
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Partajați
Client de încredere
Verificată de Feefo
13 years ago
very fast service
very fast service
forward2me
forward2me
13 years ago
That's really great to hear - many thanks for your feedback, it's important to us.
Kind regards,
Michelle.
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Partajați
Client de încredere
Verificată de Feefo
13 years ago
Great communication service. Had more than one package, which they secured and combined until all…
Great communication service. Had more than one package, which they secured and combined until all packages were ready for shipping. Excellent packaging, all items were well secured. Very fast...
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forward2me
forward2me
13 years ago
Many thanks for taking the time to provide us with your feedback - it's really appreciated.
It's good to hear that you made use of our consolidation service to help save on shipping costs and that all your items had been packaged securely.
We can offer other options for shipping if you feel the DHL Express, door to door service is not quite right for smaller items.
Please feel free to get in touch with our customer services for future shipments and they will be more than happy to assist you.
Kind regards,
Michelle.
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Partajați
Client de încredere
Verificată de Feefo
13 years ago
I LOVE YOUR SERVICE SINCE I AM FROM MALTA, MOST OF THE SITES I USED TO…
I LOVE YOUR SERVICE SINCE I AM FROM MALTA, MOST OF THE SITES I USED TO VIEW ONLINE COULDNT DELIVER HERE TO MALTA BUT WITH YOUR SERVICE THAT PROBLEM IS SOLVED.
HOWEVER THERE ARE SOME SITES THAT DONT...
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forward2me
forward2me
13 years ago
Many thanks for taking the time to provide us with your feedback - it's really appreciated.
It's great to hear that you love our service and that it has enabled you to make purchases on sites that don't deliver to Malta.
99.9% of retailers deliver to us with no problems, although we do have odd ones that won't deliver to a business address.
If you would like to provide details through our customer services of the retailers that you have had problems with, then we can look into these for you.
Kind regards,
Michelle.
0
Partajați
Client de încredere
Verificată de Feefo
13 years ago
Very serious and quick delivery!
Just awsome.
Very serious and quick delivery!
Just awsome.
forward2me
forward2me
13 years ago
That's really good to hear that we did a great job for you.
It's great to hear that you think our service is awesome.
We look forward to helping you out again very soon.
Kind regards,
Michelle.
forward2me is the UK's first dedicated international parcel forwarding service! We Deliver for thousands of happy customers and businesses from around the world providing the advantage of FREE shipping addresses in the UK, Germany, Japan, Tukey, and Guernsey.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
forward2me is the UK's first dedicated international parcel forwarding service! We Deliver for thousands of happy customers and businesses from around the world providing the advantage of FREE shipping addresses in the UK, Germany, Japan, Tukey, and Guernsey.