Thank you for posting your feedback Billie, we really appreciate it.
Billie, I see you had ordered the original GoTo seat- are you aware we have just launched a new GoTo seat which may offer your daughter more support? You can check it out on our website http://www.fireflyfriends.com/goto-seat. You are also still within the 42 day returns policy so if you feel you would like to return the GoTo please do not hesitate to get in contact on enquiries@fireflyfriends.com and we can facilitate this.
Firefly Team
Easy to order, quick in terms of delivery sound returns policy
Fireflyfriends
Fireflyfriends - UK
10 years ago
Thank you for your feedback- it is much appreciated. I am delighted to hear the Upsee has provided your daughter with the opportunity to kick a ball for the first time. I hope you both continue to have a lot of fun with the Upsee!
Regards,
The Firefly Team
Thank you for taking the time to write a positive review on the Upsee. I hope you continue to have a lot of fun with this product.
Regards,
The Firefly Team
We think you're excellent because the ordered was deleaver very soon
Fireflyfriends
Fireflyfriends - UK
10 years ago
Thank you for your review. We really appreciate the positive feedback on the Upsee. If you are experiencing any difficulty using this product I would encourage you to contact us on enquiries@fireflyfriends.com
Regards,
The Firefly Team
The customer service is one of the best I had, and I got a big assistance from them. Fast email reply and giving support and solved most issues I received. Thanks a lot to them.
Fireflyfriends
Fireflyfriends - UK
10 years ago
Thank you so much for taking the time to write such an amazing review. I am delighted to hear you received the Scooot after the mix up that we had. It is very rare that happens and I am glad we could have this resolved so quickly.
I hope your little one continues to have a lot of fun exploring with the Scooot.
Regards,
The Firefly Team
Thank you for posting great feedback on the Scooot! It's lovely to hear your son is really enjoying the Scooot and it certainly promotes independence.
Regards,
The Firefly Team
Thank you for your feedback on the GoTo seat! I am delighted to hear your daughter is enjoying the GoTo seat and can experience lots of different activities with it. I hope you continue to have a lot of fun with this product.
Regards,
The Firefly Team
Excellent service, absolutely went above and beyond in a unique situation.
Fireflyfriends
Fireflyfriends - UK
10 years ago
Thank you so much for posting such lovely feedback. I am glad we finally got the gift card situation sorted out- we got there in the end!
Regards,
The Firefly Team
Quick prompt delivery. However, disappointed that a newer version of this item was out on sale within weeks of me buying the old one!! Surely it would have made sense to email me and say a new one...
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Fireflyfriends
Fireflyfriends - UK
10 years ago
Thank you for your feedback on our GoTo seat! I am sorry to hear you are disappointed that we released a new GoTo. If you purchased the GoTo seat within 42 days you can return this no problem.
Geraldine, I'll give you an email regarding this.
Regards,
The Firefly Team
He was so happy to be standing, his face said everything
Fireflyfriends
Fireflyfriends - UK
10 years ago
Thank you for such amazing feedback! I am delighted to hear your son is really enjoying using his Upsee and I hope you both continue to have a lot of fun with this product.
Regards,
The Firefly Team
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.