The only issue I had was that the product actually arrived (!!) before an email shipping notice was even sent. That's bad.
Fireflyfriends
Fireflyfriends - UK
9 years ago
I am delighted that the product arrived with you, even if you weren't given prior notification. Allow me to pass this on to my despatch department so we can look at refining the process.
Regards, The Firefly Team
There was no problem with the service. The product came sooner than expected.
Fireflyfriends
Fireflyfriends - UK
9 years ago
If we are able to exceed expectations, that is what drives a Firefly employee, we're glad this is the case here. Your son would appear to enjoy the Upsee, and that is what our products are all about, the enjoyment and development of children.
Regards, The Firefly Team
Very friendly team, not pushy. Understanding of our needs. Our little girl does not like her neck touched, so when they gave us a bib to try the size, rather than upset her taking it back off, they...
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Fireflyfriends
Fireflyfriends - UK
9 years ago
We pride ourselves on being here to help, but ensuring we are not here to push for a 'hard sell' so i'm glad that came across as such. The Budz are of fantastic quality, and can help a parent so much, good to see that this is the case here.
Regards, The Firefly Team
The Playpak is of the highest quality. Shipped very fast.
One comment: Would like to see more instructional documents or videos.
Fireflyfriends
Fireflyfriends - UK
9 years ago
thank you very much, the Playpak is a product we are immensely proud of. There should be some documentation on the website now which you may find helpful? The portability of the product is one of its many assets, and something we wanted to ensure was possible.
Regards, The Firefly Team
Would have liked more communication when item was being shipped, other than that the service was great and delivery was fast.
Fireflyfriends
Fireflyfriends - UK
9 years ago
The communication is something we are looking at, and will hopefully be improving over time. We at Firefly are delighted that this fulfills all your needs, that is the aim when we create our products.
Regards, The Firefly Team
we pride ourselves on our response time, so that is good news. The Upsee manual has been improved and should now show you everything you need to know about use of the product.
Regards, The Firefly Team
Excellent company. Fast delivery and great quality
Fireflyfriends
Fireflyfriends - UK
9 years ago
delighted that you appreciate the work we put in to ensure our service is of the highest quality. The delivery should be as rapid as possible, we strive for this.
Regards, The Firefly Team
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
