Any issues I have ever had have been dealt with quickly and sensitively by the customer services team and or had additional support via the Admin on the Facebook groups. The support I’ve received...
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Kate
OvuSense
2 years ago
Hi Kirsty,
Thank you so much for taking the time to leave such wonderful comments!
It really does make our day to hear when a customer has had such a positive experience. From our Customer Support Agents and Social Media Admin through to our Nursing Team, our main objective is to listen to our customers’ needs and provide them with the highest standard of support.
I am so pleased that we were able to assist with your connectivity issues and that you were able to retrieve valuable data. Sadly, we hear too often that the NHS isn't providing the much needed care and treatment for patients along their fertility journey, so it's amazing that you were able to conceive with the help of OvuSense!
Thanks for sharing your experience with us and we look forward to assisting you again soon.
Best wishes,
Kate S
Customer Support Advisor
1
Partajați
RC
Rebecca Conchie
Verificată de Feefo
2 years ago
Ce a spus Rebecca Conchie despre OvuSense:
Can’t recommend them highly enough!
Each and every person I’ve spoken to via email from the OvuSense team has been brilliant. They’re super helpful, very efficient and always make you feel like they have time to answer your queries....
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Linsay
OvuSense
2 years ago
Hi Rebecca,
Thank you so much for leaving such kind feedback!
I am delighted to hear that I was able to assist you and provide a positive experience. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense.
If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help.
Best wishes,
Linsay
Customer Support Advisor
0
Partajați
FD
Fatima Desai
Verificată de Feefo
2 years ago
Ce a spus Fatima Desai despre OvuSense:
Excellent and prompt customer service.
Queries are responded to almost immediately.
Linsay
OvuSense
2 years ago
Hi Fatima,
Thank you so much for leaving such kind feedback!
I am so pleased that I was able to resolve the issue for you, promptly. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense.
If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help.
Best wishes,
Linsay
Customer Support Advisor
0
Partajați
Client de încredere
Verificată de Feefo
2 years ago
Always really helpful customer service team - I accidentally ordered the wrong kit and they sorted it for me there and then! They even followed up with me the next day to advise my issue was sorted...
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Linsay
OvuSense
2 years ago
Hi,
Thank you so much for leaving such kind feedback!
I am so pleased that I was able to resolve the issue for you, promptly. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense.
If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help.
Best wishes,
Linsay
Customer Support Advisor
0
Partajați
DA
David
Verificată de Feefo
2 years ago
Ce a spus David despre OvuSense:
Excellent product and after sales
You cannot the fault the product and customer service from this company. We have been using it for about 18 months now and the support has been incredible. Most recently with Linsay.
Linsay
OvuSense
2 years ago
Hi David,
Thank you so much for leaving such kind feedback!
I am so pleased that I was able to resolve the issue for you, promptly. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense.
If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help.
Best wishes,
Linsay
Customer Support Advisor
0
Partajați
Client de încredere
Verificată de Feefo
2 years ago
Customer Service is Fantastic! Highly recommend
Fantastic, I’m a new customer and have had to contact twice, each time my question has been answered within 5 minutes and resolved fully! Honestly can not fault the service at all, and if anyone was...
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Linsay
OvuSense
2 years ago
Hi,
Thank you so much for leaving such kind feedback!
I am delighted to hear that I was able to assist you and provide a positive experience. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense.
If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help.
Best wishes,
Linsay
Customer Support Advisor
0
Partajați
JG
Jennifer Gibbon
Verificată de Feefo
2 years ago
Ce a spus Jennifer Gibbon despre OvuSense:
It is good and helps u know ur cycle
Linsay
OvuSense
2 years ago
Hi Jennifer,
Thank you so much for leaving such kind feedback!
I am delighted to hear that I was able to assist you and provide a positive experience. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense.
If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help.
Best wishes,
Linsay
Customer Support Advisor
0
Partajați
Client de încredere
Verificată de Feefo
2 years ago
Great!
Professional and fast.
Linsay
OvuSense
2 years ago
Hi,
Thank you so much for leaving such kind feedback!
We are delighted to hear that we were able to assist you and provide a positive experience. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense.
If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help.
Best wishes,
Linsay
Customer Support Advisor
0
Partajați
Client de încredere
Verificată de Feefo
2 years ago
It was great to get the answers I was looking for in a fast and clear worded way. Thank you so much ovusense team. I love your products and your customer service.
Linsay
OvuSense
2 years ago
Hi,
Thank you so much for leaving such kind feedback!
I am so pleased that we were able to resolve the issue for you, in a timely manner. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense.
If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help.
Best wishes,
Linsay
Customer Support Advisor
0
Partajați
HG
Holly Goddard
Verificată de Feefo
2 years ago
Ce a spus Holly Goddard despre OvuSense:
Lindsay was great :)
I was worried I was doing something wrong so I messaged customer support, Lindsay replied within the hour and let me know you need to download the data every morning, I managed to do it straight away...
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Linsay
OvuSense
2 years ago
Hi Holly,
Thank you so much for leaving such kind feedback!
I am delighted to hear that I was able to assist you and provide a positive experience. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense.
If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help.
Best wishes,
Linsay
Customer Support Advisor
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
