Helpful customer service! I had an issue with Ovusense because I had used trial month with Ovusense, before decided to continue it with an annual subscription. This caused a problem due to the fact a...
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Kate
OvuSense
5 years ago
Hi Angela, Thank you for taking the time to leave a lovely review! I am very glad that we were able to resolve the issue for you, despite the initial confusion. We are always looking at ways to improve our subscription service and make it as accessible as possible for our Users.
Rest assured that I will pass on your kind words and feedback to the whole Support Team.We are looking forward to providing you with support in the future.
Kate S. Customer Support Advisor
0
Partajați
Client de încredere
Verificată de Feefo
5 years ago
Very helpful and prompt response.
Very prompt, friendly and helpful!
Jenny
OvuSense
5 years ago
Thank you for taking the time to provide your thoughts! I'm very happy to hear the service you received was prompt, friendly and helpful. I will be sure to pass your kind words along to the rest of the Customer Support Team. We look forward to assisting you again in the future. - Jenny, Customer Relations Assistant
0
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Client de încredere
Verificată de Feefo
5 years ago
Excellent
Excellent support and quick replies. Helps with the stress of fertility so much
Kate
OvuSense
5 years ago
Thank you for taking the time to write a lovely review! We are delighted that our Customer Support Team was able to assist you and provide the support you needed. I've passed your comments on to the whole team and we look forward to hearing from you in the future. Kate S, Customer Support Advisor
0
Partajați
Client de încredere
Verificată de Feefo
5 years ago
Would always recommend
Always get a quick response and any issues are always resolved immediately. Staff are kind and lovely to deal with.
Kate
OvuSense
5 years ago
Thank you for your wonderful review! We are so pleased to hear that our Customer Support Team were able to help and resolve any issues efficiently. I've passed on your lovely comments to the whole team and we will look forward to assisting you again in the future. Kate S, Customer Support Advisor.
0
Partajați
JB
Jasmine Bailey
Verificată de Feefo
5 years ago
Ce a spus Jasmine Bailey despre OvuSense:
Quick response
Have reached out to customer service twice and both times received fast responses and efficiently helped me with my issue.
Kate
OvuSense
5 years ago
Thank you so much for your lovely review Jasmine! We really do appreciate hearing back from our Users. I have passed on your kind comments to the team and we look forward to helping you again in the future. Kate S, Customer Relations Advisor.
0
Partajați
Client de încredere
Verificată de Feefo
5 years ago
Always helpful.
Fast, helpful, and reliable.
Jenny
OvuSense
5 years ago
Thank you very much for your lovely feedback! I'm very happy to hear the service you have received has always been helpful, reliable and was also fast! I will be sure to pass your kind words along to the Customer Relations Team.
-Jenny, Customer Relations Assistant
0
Partajați
Client de încredere
Verificată de OvuSense
5 years ago
Poor customer service
I found the device tricky to download from if you were somewhere with poor internet reception. For example, if you went away for the night... When I contacted customer support they were less than...
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Caroline
OvuSense
5 years ago
Thank you for your feedback and I'm sorry to hear that OvuSense did not meet your expectations on this occasion. As per the user guide, you are not required to connect to the internet to download your data. An internet connection is only required when registering a new Sensor. I note from our customer support system that team provided you with some troubleshooting tips that rectified your issue and that you were then able to continue to download data for the following days.
If I can be of any further assistance, please do not hesitate to contact me via the Customer Support page on the website and I will be more than happy to help you.
Best Wishes,
Caroline
Customer Relations Manager
The OvuSense Team
0
Partajați
OU
OvuSense User
Verificată de OvuSense
5 years ago
Ce a spus OvuSense User despre OvuSense:
OvuSense helped me understand my PCOS cycle and helped me get pregnant
I have PCOS and did not understand my cycle until I started using OvuSense. Coupled with a more sensible diet, no alcohol, and some supplements, using OvuSense helped me to understand my cycle, and...
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Caroline
OvuSense
5 years ago
Hi Simran,Thank you for the feedback and congratulations on your pregnancy! We are delighted for you and hope to welcome you back to OvuSense in the future.
Best Wishes,
Caroline
Customer Relations Manager, The OvuSense Team
0
Partajați
Client de încredere
Verificată de OvuSense
5 years ago
Didn’t work for me
OvuSense has not worked for me I have PCOS and my fertile window keeps moving and it only tells me after my ovulation passed days later I feel like I wasted my money on this
Caroline
OvuSense
5 years ago
Thank you for your feedback.
To provide the best answer, it may help to explain how OvuSense calculates ovulation and then provide some standard tips and further information:
Over a number of years, clinical studies have identified that a sustained rise in temperature is associated with ovulation. OvuSense builds on this original clinical work with a set of new methods which predict (1) and confirm (2) the date of your ovulation in each cycle. OvuSense is specifically looking for a sustained rise in your average core temperature. In general, an increase of at least 0.3 degrees Celsius over three days indicates ovulation though your pattern may vary.
1) If OvuSense sees two or three days where the temperature has risen in a particular pattern it will put a green shaded 'ovulation window' on your chart. The ovulation window starts one day before ovulation and continues until two days after ovulation. At the same time it will tell you that your expected ovulation date is 'tomorrow' or 'today', or it may just say that 'you are now in your ovulation window'.
2) OvuSense checks whether the rise is sustained and then confirms the date on which you ovulated. This happens 3-4 days after ovulation occurs.
As your cycle progresses, OvuSense will continue to update this information. As a result, OvuSense may move the ovulation window. Or it may decide that the rise no longer looks like ovulation at which point it will state 'ovulation not confirmed' and the green ovulation window will disappear. If this happens, don't worry, just keep using OvuSense as ovulation may be confirmed later in the cycle. As long as you act on the information OvuSense provides and have sex as often as you can around the ovulation window, you will be maximizing your chances of getting pregnant.
I can see that you have completed 8 cycles with OvuSense, have you booked in for your free consultation with the Fertility Nurse? Zermina will look at your charts, discuss your fertility history and then tailor advice personally to you, in order to maximize your chances of conception.
Please contact customer support via the the website for the link to book.
If you have any concerns, please do not hesitate to get in touch and we will be happy to assist you.
Best Wishes,
Caroline
Customer Relations Manager
The OvuSense Team
2
Partajați
Client de încredere
Verificată de OvuSense
5 years ago
bfp in first month of using ovusense fertility monitor
Ordered ovusense fertility monitor and came promptly, discreetly packaged and was easy to use.
Caroline
OvuSense
5 years ago
Thank you for the feedback and congratulations on your pregnancy!
We wish you a very happy and healthy 9 months.
Best Wishes,
The OvuSense Team
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.