I made a mistake when ordering and the customer service agent that replied was very helpful. Jenny explained everything and helped me fix my subscription.
Jenny
OvuSense
5 years ago
Thank you for taking the time to leave such lovely feedback! I'm very happy you are pleased with the service you received and that we were able to resolve your issue! Please reach out anytime, we're always happy to help! -Jenny, Customer Relations Assistant
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Partajați
Client de încredere
Verificată de Feefo
5 years ago
Each time I’ve needed to reach OvuSense support I’ve received timely and courteous follow up - it’s refreshing to have a helpful team!
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Partajați
GF
Gemma Flintoff
Verificată de Feefo
5 years ago
Ce a spus Gemma Flintoff despre OvuSense:
Fabulous service
Amazing customer service. They are friendly and prompt and put my mind at ease. They passed my query onto their technical team and I had a response the same day! Can’t fault them.
Kate
OvuSense
5 years ago
Hi Gemma, Thank you for taking the time to leave some wonderful feedback!
Both the Customer Support and Technical Team aim to provide the highest standard of support, to ensure that all queries are answered and resolved as efficiently as possible.
I am so pleased to hear that not only did we address your query but also helped put your mind at ease. Here at OvuSense, we want our Users to feel part of the OvuSense community and hope that comes across in our responses.
Rest assured that I will pass on your kind comments to the whole Support team and we look forward to assisting you again soon.
Kate S, Customer Support Advisor
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Partajați
Client de încredere
Verificată de Feefo
5 years ago
Absolutely amazing!!!
So helpful, timely, patient, couldn’t have been better!!!!
Kate
OvuSense
5 years ago
Thank you so much for your kind comments!
I am so pleased that I was able to be of some help and answer your query in a timely manner. It is always lovely to hear when a User has had a positive experience.
We look forward to chatting with you again soon.
Kate S, Customer Support Advisor
0
Partajați
Client de încredere
Verificată de Feefo
5 years ago
Amazing, friendly, helpful
Excellent service. Very helpful and always polite
Kate
OvuSense
5 years ago
Thank you for taking the time to leave a review, we always valuable our customers feedback.
We aim to provide the highest standard of Customer Support, so to receive such lovely comments, really makes our day!
On behalf of the whole Support Team, we will look forward to hearing from you again soon.
Kate S, Customer Support Advisor
0
Partajați
Client de încredere
Verificată de Feefo
5 years ago
Helpful and kind
Very helpful and kind. Fast response and communication time. I appreciate your customer service.
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Partajați
Client de încredere
Verificată de Feefo
5 years ago
I felt heard and like they worked hard to help me find a solution. However, I really wish there was customer support via phone. It was difficult for me to articulate what I needed in an email. Thanks.
Jenny
OvuSense
5 years ago
Thank you for taking the time to leave valuable feedback! I'm happy to hear that you felt heard and that we worked hard to resolve your issue. We really do care about our Users and strive to help in any way we can! I'm sorry that we do not offer telephone support at this time. There are many reasons for this, but I do understand it can be inconvenient at times. Please don't hesitate to contact us again if ever we can be of assistance again.
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Partajați
Client de încredere
Verificată de Feefo
5 years ago
Amazing!
Very quick response and very thorough!
Kate
OvuSense
5 years ago
Thank you for leaving such a lovely review!
I am so glad that we were able to assist you in a timely manner and ensure that you had all the information you needed.Rest assured that I will pass on your kind comments to the whole Customer Support Team. We look forward to hearing from you again soon.
Kate S, Customer Support Advisor
0
Partajați
GM
Gina Mills
Verificată de Feefo
Kent
5 years ago
Ce a spus Gina Mills despre OvuSense:
Brilliant!! First class! They always get back to you really quickly and are always so polite and really helpful! They deserve an award for their customer service!
0
Partajați
LS
Lady Schoop
Verificată de Feefo
Zurich Switzerland
5 years ago
Ce a spus Lady Schoop despre OvuSense:
Excellent customer support, one of the best
Super happy and delighted to advocate this product. Their after sales support is one of the best I have ever had. The team is always very helpful, patient and friendly. Their reply to questions super...
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
