The fans are great. Amazing quality, heavy duty and better than I could find anywhere. The delivery was fast, with great service and no hassles whatsoever. Thank you!
Evaluări de produse
Data achiziției: 03/11/2017
0
Partajați
TC
Trusted Customer
8 years ago
Ce a spus Trusted Customer despre Fansonline:
product despatched quickly friday and arrived the following monday. was a bit wary when it arrived with carton damage but the product was ok. maybe better packaging would be good.
You need to communicate earlier about estimated delivery time so work schedules can be arranged.
Vanessa
Fansonline
8 years ago
Hi Stewart, Thank you for taking the time to submit your review. We aim at quick dispatch and delivery, as soon as the order has left the warehouse tracking details are sent to allow our customers to have a rough idea of when they will receive their order. However, for any future orders feel free to give us a call as we can instruct our courier to hold off on delivery until ready and can then specify a suitable timeframe. Hope this helps 😊
You send out damaged product and rather than refund you hide behind a false clause of " return because i changed my mind" This is not acceptable in business and I am talking to fair trade
Vanessa
Fansonline
8 years ago
Hi Burnie,The Airbus is one of the most popular fans in our range and therefore is certainly not considered a poor-quality product. In instances where a damaged product has been received it is normally resolved by a replacement being sent out which is in line with our obligations under Australian Consumer Law. As we did not have this opportunity and the entire order was returned it then generally falls under our change of mind policy. However, our team prior to the submission of this review have accepted the return and generously waived the usual fees issuing a full refund. We thought this would be the resolution you were seeking and are extremely disappointed by such a negative review.
Premiile noastre independente recunosc cele mai bune mărci pentru serviciile oferite clienților. Câștigătorii sunt desemnați în funcție de evaluările pe care le primesc de la clienții lor.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
