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Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.

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Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.

Cum verificăm evaluările?

Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.

Cum ne ocupăm de evaluările false?

Feefo împiedică oamenii să lase evaluări false, deoarece invităm doar cumpărătorii verificați să dea feedback.

ExoticDirect Recenzii | Recenzii ale serviciului de clienți pentru {{merchantUrl}} | Feefo

Afișarea tuturor 1,978 recenziilor

Trusted Customer

8 years ago

Ce a spus Trusted Customer despre ExoticDirect:

Customer service was polite and informative as always.

Martin

ExoticDirect

8 years ago

Hi Tony,

Many thanks for your kind review and pleased to hear that you found the customer service polite and informative.

Kind regards,

Exotic Direct Team

Client de încredere

8 years ago

Yes I would recommend to other people The service is very good

Martin

ExoticDirect

8 years ago

Hi

Many thanks for your kind comments and we are delighted to hear that you found the service very good.

Kind regards,

Exotic Direct Team

Trusted Customer

8 years ago

Media încărcate

Renewal was easy, couldn't have been any easier.

Vezi toate mediile (1)

Ce a spus Trusted Customer despre ExoticDirect:

Renewal was easy, couldn't have been any easier.

Never had to face a thing to renew, all taken care of, thanks.

Martin

ExoticDirect

8 years ago

Hi Stephen,

Many thanks for your review and pleased to hear that you found the renewal process so easy,

kind regards,

Exotic Direct Team

Client de încredere

8 years ago

Bish, Bash, Bosh

ExoticDirect have been amazing at handling my claim. They are very friendly and helpful! Vicky handled my claim and was more than happy to answer any queries I had and kept me updated with my claim.

Hayley

ExoticDirect

8 years ago

Hi there.

Thank you so much for taking the time to leave your positive review.

We have passed your feedback to Vicky and we hope you continue to be happy with our service.

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

8 years ago

Ce a spus Trusted Customer despre ExoticDirect:

No need to improve

I haven't had to make a claim yet thank goodness

Alec

ExoticDirect

8 years ago

Dear Miss Taylor,

Thank you for giving our pet insurance such a positive review. It really means a lot to us here on the Exotic Direct team.

We all hope you never need to make a claim, but if you should need to, then please do give us a call and a member of the team will be happy to take you through the process.

Best regards,

The Exotic Direct Team

Trusted Customer

8 years ago

Ce a spus Trusted Customer despre ExoticDirect:

African pygmy hedgehog and tortoise cover

Brilliant, covered my African pygmy hedgehog and my two tortoises.The price hasn't got higher for the second year either.

Alec

ExoticDirect

8 years ago

Hi Haisha,

Thank you so much for giving our pet insurance service such a positive review.

All of the team are happy to hear that you're pleased with both the cover we're providing for your pets and also that you found our renewal price agreeable.

If we can be of any further assistance in the future, please do get in touch.

Best regards,

The Exotic Direct Team

Client de încredere

8 years ago

Yes

Alec

ExoticDirect

8 years ago

Thank you for giving our pet insurance service such a positive review.

If we can be of any further assistance in the future, please do let us know.

Best regards,

The Exotic Direct Team

Client de încredere

8 years ago

Decrease premiums faster please.

A very good deal the 1st year, then my African Grey became sick and I had to put in a claim (to be fair they paid out quickly) but now it's taking ages for the doubled premiums to decrease :-(...

Vizualizați mai multe

Alec

ExoticDirect

8 years ago

Hi. Thank you for giving us a positive four star review.

We are really pleased to hear that your African Grey is now in much better health and that we were able to settle the claim quickly for you.

You’ll appreciate that after claiming, we do need to review the premium charged on a policy at the next years renewal. In situations where we have found it necessary to increase a premium, that loading will normally be reduced over time at each additional year’s renewal.

Whilst we’re sorry that this reduction isn’t happening quite as quickly as you would like, please be assured that we will always apply the maximum reduction that our internal guidelines allow us too.

We hope that this goes some-way to explaining the situation, but if you’d like to discuss it in any more detail please do give us a call on 0345 982 5505.

Best regards,

The Exotic Direct Team

Trusted Customer

Redditch

8 years ago

Ce a spus Trusted Customer despre ExoticDirect:

Highly recommended, very helpful and considerate

Hayley

ExoticDirect

8 years ago

Hi Ian.

Thank you so much for taking the time to leave your positive review and for recommending Exotic Direct.

We are so happy you found us helpful and considerate.

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

8 years ago

Ce a spus Trusted Customer despre ExoticDirect:

Excellent customer service

Excellent customer service really nice people veto talk to.

Alec

ExoticDirect

8 years ago

Hi Denise,

Thank you for giving Exotic Direct such a positive review. We're very glad to hear that you've experienced excellent customer service and enjoyed talking to our team.

If we can be of any further assistance in the future, please do get in touch and we'll do our very best to help you.

Kindest regards,

The Exotic Direct Team

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