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ExoticDirect Recenzii

https://www.exoticdirect.co.uk/
Evaluat
Excepțional
Serviciu
4.8
/5

5

4

3

2

1

47

5

0

0

1

53

ratingurile din ultimul an

Afișarea tuturor 1,823 recenziilor
Client de încredere
6 years ago
Easy forms to fill in. Quick communication via email, and email updates to let you know what’s happening. Prompt payment
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Hayley
ExoticDirect
6 years ago
Dear Customer.

Thank you very much for your lovely review. We are really pleased that you found the claims process easy and that you received quick communication and a prompt payment.

Kind Regards,

The Exotic Direct Team. 
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Client de încredere
6 years ago
Very good amd quick service
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Hayley
ExoticDirect
6 years ago
Dear Customer.

Thank you very much for your review. We are really pleased that you are happy with our service!

Kind Regards,

The Exotic Direct Team. 
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MF
Mr Alastair Fairbairn
6 years ago
Ce a spus Mr Alastair Fairbairn despre ExoticDirect:
The renewal of my insurance was very easy to do and the person i spoke to was very professional. I would be using Exotic Direct next year
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Sarah
ExoticDirect
6 years ago
Dear Mr Fairbairn,

Thank you very much for your lovely review. We are really pleased that you found the process easy and look forward to continuing our relationship with you.

Kind Regards,

The Exotic Direct Team. 
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MM
Ms Ruth Mcneil
Edinburgh Scotland
6 years ago
Ce a spus Ms Ruth Mcneil despre ExoticDirect:
Quick no fuss claim handling
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Vicky
ExoticDirect
6 years ago
Dear Ruth

Thank you for your lovely review.  We are glad to hear that your claims experience with us was quick and with no fuss.

We hope the road to recovery is going well.

Kind Regards

Exotic Direct Claims Team.


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MS
Mrs Jane Stringer
Calne
6 years ago
Ce a spus Mrs Jane Stringer despre ExoticDirect:
I was not contacted, I only knew about the renewal when I got this survey.
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Sarah
ExoticDirect
6 years ago
Hi Jane,

Thank you for taking the time to leave your feedback, we're sorry to hear that you hadn't received your renewal documents. 

We send all customers our Feefo surveys to gain some insight on where we are doing well and where we should focus on improving for the future. 

One of our team will be in touch with you shortly to arrange your renewal documents and establish what level of contact you would like from us. 

Kind Regards, 

The Exotic Direct Team
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MH
Mrs Elizabeth Hickey
6 years ago
Ce a spus Mrs Elizabeth Hickey despre ExoticDirect:
Very easy to renew. Received a letter. Read it over. Checked my details. Dylan promptly destroyed the envelope as it was going to kill him lol.
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Alison
ExoticDirect
6 years ago
Dear Mrs Hickey,

Thank you for taking the time to provide a lovely review.

We're really pleased that you found the whole process easy and hope Dylan has recovered from his scare :)

Kind regards
Exotic Direct Team
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Client de încredere
6 years ago
When my bird needed treatment from the vets Exotic Direct were quick to pay plus as I had not been with them very long they reassured me i was covered.
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Hayley
ExoticDirect
6 years ago
Thank you so much for taking the time to send your review.


We are happy to hear that you received fast payment when your bird needed treatment and we hope that your bird has now made a full recovery.

The Exotic Direct Claims Team. 
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MC
Mrs Emma Cooper
6 years ago
Ce a spus Mrs Emma Cooper despre ExoticDirect:
I obviously renewed my plan directly but did not receive anything to tell me it was due for renewal so it was a bit of a surprise.
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Sarah
ExoticDirect
6 years ago
Dear Emma,

Thank you for your feedback. 

We are sorry that you did not receive your documents we issued to you in December, and we will message you directly to confirm how you would like to receive them. 

Kind Regards, 

The Exotic Direct Team 
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MA
Miss Joanne Anslow
6 years ago
Ce a spus Miss Joanne Anslow despre ExoticDirect:
Absolutely no hassle process from start to finish. Our vets sent through the claim form and a couple of weeks later I received the cheque in the post
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Hayley
ExoticDirect
6 years ago
Hi Joanne,

Thank you so much for taking the time to send your review. We are glad to hear the claims process was hassle free and that  you received swift settlement.

Have a really nice day.

The Exotic Direct Claims Team.
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MP
Miss Zoe Parfitt
6 years ago
Ce a spus Miss Zoe Parfitt despre ExoticDirect:
I have been a loyal customer for 3 years and renewed each year and have another policy with you yet the price never goes down. I only renewed with you because you’re the only ones i could find who ins
...
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Alison
ExoticDirect
6 years ago
Dear Zoe,

Thank you for your feedback.

We do incentivise clients with your policy type and I will email you directly.

Kind regards
Exotic Direct Team
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Despre ExoticDirect
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
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0345 340 4090
1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom
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Despre ExoticDirect
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.