Ellisons Hair and Beauty Recenzii

Good afternoon, Thank you for taking the time to leave us a review. Sorry to hear your order has not yet arrived. We have had a look into this your order has been despatched on 24/09/2020 the same day this was placed, this was due for delivery by 29/09/2020 due to going out on an Offshore service. We will look into this as a matter of urgency with the couriers and contact you directly. Sorry for the inconvenience. Kind regards, Ellisons.

Hi Hermionie, Thank you for taking the time to leave us a review. We do apologise your order arrived later than expected. We have had a look into this and can see your order was placed and despatched on 24/09/2020, however, the delivery failed with the courier on the next day service so went out on the next available working day (28/09/2020). Our terms and conditions state we aim to despatch all orders placed by 6pm on the same working day for next day delivery, however please allow up to two working days for delivery, as we do not deliver over weekends. We can see you emailed in 27/09/20 and we responded the next working day at which point delivery had already been made successfully. We apologise for the inconvenience caused and will feed this back to relevant areas in the hope we can make any future orders 5*. Kind regards, Ellisons.