Ce a spus sarah woods despre DisabledHolidays.com:
Excellent service-
Considered our extensive wish list and looked at best compromises and found something we love the look of and know that we will he happy staying there
0
Partajați
MG
Maureen George
6 years ago
Ce a spus Maureen George despre DisabledHolidays.com:
Customer Service
Prompt service. Customer Service via telephone and email very good.
Helpful representative. I asked Kay questions and she got back to me when she said she would.
0
Partajați
GR
Grethe
Southampton
6 years ago
Ce a spus Grethe despre DisabledHolidays.com:
Very helpful
Gemma worked really hard to find holiday accommodation to meet our particular requirements.
DisabledHolidays.com
DisabledHolidays.com
6 years ago
Much appreciated Gareth!I'll be sure to pass on your kind words to Gemma, it will make her day.
GR
Grethe
6 years ago
Unfortunately, I now have to significantly downgrade my review. When the current pandemic began, I asked if it was possible to move our holiday beyond the booking made for early July to next year. It seemed initially that this wasn't a possibility. Then, I was told it was but I was asked for a date and that a rebooking fee would be required. Given that 2 of the 4 people in our party are classed as vulnerable to Covid 19, this was not acceptable. Many other companies are allowing open booking. So reluctantly we felt we had no option to cancel, losing our deposit. Surely it would have been in everyone 's interest to be flexible. Not only have I have lost money but so has the holiday letting. I would not now recommend this holiday company.0
DisabledHolidays.com
DisabledHolidays.com
6 years ago
Good afternnon Greth,
It is dissappointing to see you have felt it necessary to downgrade your original review of Gemmas excellent service.
I am unsure if Derek and Ros have communicated clearly with you, we have exchanged over 15 emails advising the following:
1. As your holiday was for 3rd July and currently is unaffected by Government restrictions it would be normal booking conditions for changing the date of travel or cancellation. These conditions being; for cancellation a loss of deposit or a change could be made for £35 (this is a supplier chage due to the date not being affected by the pandemic), we would need to pass this charge onto you as the customer. The booking was not and is not affected, we started to communicate about this on 27th March, July travel dates were not affected then nor are they now. Vulnerable people were advised to stay indoors for 12 weeks which would have taken your party to end of June), July was outside of this 12 weeks therefore the request was class as a normal request to change or cancel.
2. Derek has accused DisabledHolidays.com of having "stolen" your money (the deposit) , this accusation is due to me being unable to refund it. I assured Derek and can assure you Greth that the deposit has been paid to our supplier by the consortium we are part of, deposits are taken at the time of booking, in this case January and are forwarded to our suuplier. All money is safe and bonded by our consortium for all bookings.
3. Our supplier offered to change the date of travel upto 31st December 2021 and this new date would need to be selected by 24th April. Derek continually requested that the date to change be kept open and not be 24th April, our supplier had advised the 24th April as this was several weeks ahead of the original July holiday date., this date has now been moved to 18th May due to the continued lockdown however, your July booking is still not affected by the lockdown or restrictions.
The option to change the date is still available and has been advised to Derek and Ros, should you wish to do this please do let us know on the email address they have been corresponding to.
Kind regards,
The Feedback Team
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TS
Terrie Sutton
6 years ago
Ce a spus Terrie Sutton despre DisabledHolidays.com:
First class service
I have used this company for many years. Kay, Jennifer and Dolly are always friendly, helpful and nothing is too much trouble.
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Partajați
CK
Chris Kettrick
6 years ago
Ce a spus Chris Kettrick despre DisabledHolidays.com:
Very efficient service thank you
DisabledHolidays.com
DisabledHolidays.com
6 years ago
Thank you so much Chris, we really appreciate your feedback!
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Partajați
Client de încredere
6 years ago
Very prompt and helpful service from a ’real’ person
DisabledHolidays.com
DisabledHolidays.com
6 years ago
Thank you so much for your feedback, so good to hear you enjoyed our very "real" service.We appreciate your 5 star review.
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Partajați
LS
Laura Shaw
6 years ago
Ce a spus Laura Shaw despre DisabledHolidays.com:
Brilliant, Gemma was so helpful and did so much to help us find the perfect weekend away. Will definitely be using Disabled Holidays again.
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Partajați
JS
john smith
gretna
6 years ago
Ce a spus john smith despre DisabledHolidays.com:
got my holiday on a date to suit me
nothing seemed to much trouble for tiffany she got me the dates to suit me I would recomend DisabledHolidays to anyone
DisabledHolidays.com
DisabledHolidays.com
6 years ago
We really do look forward to welcoming you back again for your next trip.Thank you for your 5 star review, we are most appreciative.
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Partajați
Client de încredere
6 years ago
They were very helpful in that they kept ringing back to give us the latest info as to where our booking was up to. Unfortunately, there was a little delay in finalising our booking, hence the loss...
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0
Partajați
DF
David Foster
Hook
6 years ago
Ce a spus David Foster despre DisabledHolidays.com:
Great Service
Very professional service and nothing was too much trouble for Kay and the staff
DisabledHolidays.com
DisabledHolidays.com
6 years ago
We appreciate you taking the time to provide Kay and staff with a 5 star review!Looking forward to welcoming you back again soon.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
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Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
