Cum sunt colectate evaluările Feefo?

Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.

Cine poate lăsa o evaluare Feefo?

Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.

Cum verificăm evaluările?

Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.

Cum ne ocupăm de evaluările false?

Feefo împiedică oamenii să lase evaluări false, deoarece invităm doar cumpărătorii verificați să dea feedback.

CruiseKings Recenzii | Recenzii ale serviciului de clienți pentru {{merchantUrl}} | Feefo

Afișarea tuturor 3,122 recenziilor

Client de încredere

Verificată de Feefo

8 years ago

No hastle booking

Good friendly service

Elaine

CruiseKings

8 years ago

Thank you for feedback. It is great to hear that you found the booking process hastle free and that you had a positive experience of our service.

Elaine Graham

Customer Experience Manager

Mr Dimelow

Verificată de Feefo

8 years ago

Ce a spus Mr Dimelow despre CruiseKings:

Took away the stress and gave back a feel good factor

Excellent. Good communication, worked hard to get the cruise we wanted which given we needed accessible facilities in a suite cabin was not easy at fairly short notice.

Elaine

CruiseKings

8 years ago

Dear Mr Dimelow, thank you for taking the time and trouble to leave us a review. Its good to know that Kerry was able to get you exactly what you needed so you can enjoy a stress free holiday.

Elaine Graham

Customer Experience Manager

Client de încredere

Verificată de Feefo

8 years ago

Attention to detail to ensure you receive the exact holiday you want.

Attention to detail to ensure what’s booked is exactly what’s required. Like the personal touch.

Elaine

CruiseKings

8 years ago

Thank you for taking the time to give us your comments. Its great to read that Elizabeth met your requirements both in terms of the holiday and service.

Elaine Graham

Customer Experience Manager

Ms Jones

Verificată de Feefo

8 years ago

Ce a spus Ms Jones despre CruiseKings:

All above sea

Cruise Kings were responsive, informative & competitive. Booking was easy and the cruise consultant was warm, friendly and helpful.

Elaine

CruiseKings

8 years ago

Dear Ms Jones, thanks for taking time out to give us such a positive review. We do have a reputation for being knowledgeable about all things cruise and we will always give you the best price that we can. Your comments about Morag who made your booking are lovely, I will pass them on to her.

Elaine Graham

Customer Experience Manager

Client de încredere

Verificată de Feefo

8 years ago

I thought this survey only takes a minute

Mr Smith

Verificată de Feefo

8 years ago

Ce a spus Mr Smith despre CruiseKings:

Very helpful lady. Did what she said she would do

Elaine

CruiseKings

8 years ago

Dear Mr Smith, thank you for your kind comments. The lady in question was Morag, I will pass your comments on to her.

Elaine Graham

Customer Experience Manager

Client de încredere

Verificată de Feefo

8 years ago

Very helpful and knowledgeable. Got a really good deal with the lowest price anywhere

Elaine

CruiseKings

8 years ago

Thank you for your feedback. We will always try and get you the lowest price that we can. Have a very happy holiday.

Elaine Graham

Customer Experience Manager

Mrs Bromley

Verificată de Feefo

8 years ago

Ce a spus Mrs Bromley despre CruiseKings:

Supportive and helpful

This is our first cruise and Zoe was really helpful with guidance and suggestions.

Elaine

CruiseKings

8 years ago

Dear Mrs Bromley, thank you for your comments. I will pass these on to Zoe.

Elaine Graham

Customer Experience Manager

Mr Fraser

Verificată de Feefo

Dunfermline

8 years ago

Ce a spus Mr Fraser despre CruiseKings:

When booking a cruise, it’s always Cruise Kings for us

Due to unforeseen circumstances, we had to cancel lour original booking made through Cruise Kings, and hoped that we would be able to get a last minute booking to replace the booking which we had to...

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Elaine

CruiseKings

8 years ago

Dear Mr Fraser, thank you for taking the time and trouble to give us your feedback about our service. We are always happy to help whatever your circumstances and I am glad that we were able to get you another holiday so quickly.

Elaine Graham

Customer Experience Manager

Mrs Tyers

Verificată de Feefo

Wigston

8 years ago

Ce a spus Mrs Tyers despre CruiseKings:

Amazing service booking Mekong trip

I rang to ask about a Viking river cruise going the Danube but ended up booking a cruise down the Mekong river. The gentleman Ray was so helpful, answered all my questions and was very efficient. He...

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Elaine

CruiseKings

8 years ago

Dear Mrs Tyers, thank you for your feedback. I am glad that Ray was so helpful in helping you with such a special trip, I will pass your comments on.

Elaine Graham

Customer Experience Manager

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Feefo Trusted Service Awards

Premiile noastre independente recunosc cele mai bune mărci pentru serviciile oferite clienților. Câștigătorii sunt desemnați în funcție de evaluările pe care le primesc de la clienții lor.

Ce sunt Trusted Service Awards

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