Terrible service!! Saleswoman promised that the bed would be assembled. It wasn't. The manager then spoke to me like an idiot and was very rude to me on the phone. Then when it was delivered there...
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Cousins Furniture Stores
Cousins Furniture
14 years ago
We are sorry that you were disappointed with your recent experience and we have noted your comments.
We are sorry if you were promised assembly of your bedstead as it states on the price ticket in store that the product is a self assembly item. Your sales person has over 20 years experience with Cousins and has a comprehensive knowledge of our delivery service. In addition, our Store Manager has a very strong Customer Service background and understands the committment that we, as a family business, must always endeavour to give our customers. This will of course be investigated further and your comments will be dealt with in a constructive manner.
We understand that your concern is now resolved and we would like you to accept our further apologies for any inconvenience that may have been caused.
Evaluări de produse
Data achiziției: 05/08/2011
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Client de încredere
Verificată de Feefo
14 years ago
Great choice and quality and excellent customer service
Ordering was easy - when delays were apparent the feedback was poor.
We had toconstanly chase oin an item which was four weeks late on a fourtenn week lead time.
Cousins Furniture Stores
Cousins Furniture
14 years ago
We are sorry that your delivery was delayed and for any inconvenience that this may have caused you. We have since ordered stock of this product along with other popular ranges/ colours to ensure that the lead times are reduced and in a lot of cases, products are now available for immediate delivery.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
