The service is poor and could be drastically improved using the right technology and ensuring that notification and address details etc are accurate. I don't want to order from you next year due to...
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Coals2U
Coals2U
11 years ago
Thank you for your feedback. We’re really sorry to hear that you’re unhappy with our service and please rest assured that your comments have been passed on to the relevant teams. Winter is a very busy period for us and for our customers which means it’s vital that we’re getting things right. Thank you for bringing these issues to our attention.
Warm Regards
Rebekah
delivery over 8 days and I had to chase. No good will gesture..
Coals2U
Coals2U
11 years ago
Please accept our apologies for your waiting time. It can be frustrating waiting a long time for deliveries which is why we’re currently working hard to improve our delivery service and communications. Thank you for taking the time to leave your feedback, which I will pass on to our delivery team.
Warm Regards
Rebekah
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
