The order arrived and I was in the kitchen at the rear of my house. I heard it being unloaded and went outside. The "Coalmen" said that they had rung the front door bell but received no reply and...
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Coals2U
Coals2U
11 years ago
Delivery
Coals2U
Coals2U
11 years ago
Please accept our apologies for the experience you had with this order. Please feel free to get in touch with our customer services team should you ever have a query or complaint at any stage and we'll help sort it out ASAP. Thank you for taking the time to leave your feedback and we hope that you'll see fit to give us another chance in future.
Warm Regards
Rebekah
Evaluări de produse
rebekah.barnett@cplindustries.co.uk
Coals2U
11 years ago
Please accept our apologies for the experience you had with this order. Please feel free to get in touch with our customer services team should you ever have a query or complaint at any stage and we'll help sort it out ASAP. Thank you for taking the time to leave your feedback and we hope that you'll see fit to give us another chance in future.
Phone service excellent. On line has improved. delivery better than it was.
keep listening.
Coals2U
Coals2U
11 years ago
Thank you for leaving such a great review – we’re thrilled that you've had a great experience with Coals2U. We’re sorry that you weren't happy with the sizes of our Kiln Dried Hardwood Logs, which are all cut to a standard size. We’ll take your feedback into consideration. Thanks again for taking the time to get in touch.
Warm Regards
Rebekah
Evaluări de produse
rebekah.barnett@cplindustries.co.uk
Coals2U
11 years ago
Thank you for leaving such a great review – we’re thrilled that you've had a great experience with Coals2U. We’re sorry that you weren't happy with the sizes of our Kiln Dried Hardwood Logs, which are all cut to a standard size. We’ll take your feedback into consideration. Thanks again for taking the time to get in touch.
The initial delivery managed to break most of the Blazer logs and were very rude. Coals2U offered to redelivery, which was appreciated but the same delivery man was used who was even ruder than...
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Coals2U
Coals2U
11 years ago
Please accept our apologies for the service you received with your last order. This is unacceptable and we’ve passed your feedback on to our complaints team for investigation. Thank you for taking the time to let us know and we’ll be in touch very soon.
Warm Regards
Rebekah
Client de încredere
11 years ago
Your complaints team must already be aware, as you've already delivered our order. The point is that we won't be re-ordering unless a different delivery man can be guaranteed.
Evaluări de produse
Data achiziției: 07/01/2015
0
Partajați
Client de încredere
Verificată de Feefo
11 years ago
everything I ordered arrived and was left where I asked them to leave it.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
