Money came out of my account over 18 days ago and still not received what I ordered. Very poor service.
Coals2U
Coals2U
11 years ago
We're sorry that you're unhappy with the time it took to deliver your order. Delivery times during the summer promotion are up to 20 working days as stated in the terms and conditions. We experienced a large spike in demand and are working through these orders as quickly as possible with lead times dropping every day. We are sorry that we didn't meet your expectations this time and hope that you'll see fit to give us another chance in future.
Warm Regards
Rebekah
My partner was home alone when the delivery arrived. The coalman did not only bring the prepacked bags round he emptied them into the bunker as well. Thank you
Evaluări de produse
Data achiziției: 28/08/2015
0
Partajați
Client de încredere
Verificată de Feefo
11 years ago
Excellent reliable service. Prompt delivery.
Evaluări de produse
Data achiziției: 27/08/2015
0
Partajați
Client de încredere
Verificată de Feefo
11 years ago
Very good customer communications
Evaluări de produse
Data achiziției: 28/08/2015
0
Partajați
Client de încredere
Verificată de Feefo
11 years ago
Delivery man very helpful put it exactly where I wanted it
3 weeks later & despite weekly promises my delivery is still items short. Still yet to receive a refund either! Shocking service
Coals2U
Coals2U
11 years ago
Please accept our apologies for the problems you've experienced with your order. The remainder will be with you on Monday. We're sending a little something in the post today to say sorry, and hope that you'll see fit to give us another chance in future. Thanks for taking the time to leave your feedback.
Warm Regards
Rebekah
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
