Easy to use web site, you can find everything you want, including types of coal,prices and about delivery. Easy payment process .and will leave your delivery where you ask them to, and contact you...
Our delivery didn't arrive in the period advised 5-7 days and in the 3 lengthy phone calls I had to make little was done to help. On the first occasion the operator was diffident, the second helpful...
Vizualizați mai multe
emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thank you for your feedback. We’re sorry to hear that you had a bad experience on this occasion. We’re currently working hard to improve our service, and I will pass on your feedback to our delivery team. Again please accept our apologies for the inconveniences caused, and we hope that you’ll see fit to give us another chance in future.
Evaluări de produse
emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thank you for your positive review of our product Stoveheat Premium
Ordered coal - eventually discovered it had been sent to the wrong address - a former address of my daughter who had ordered coal previously on the same log-in details. I checked my order, and I had...
Vizualizați mai multe
emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thank you for your feedback. We’re sorry to hear that you had a bad experience on this occasion. Please accept our apologies that this order was delivered to the wrong address, unfortunately mistakes do happen. We have now been informed by the depot that this has been rectified and the fuel has now been delivered to the correct address. We hope that you’ll see fit to give us another chance in future.
I was told the order had "fallen through the system" after waiting over a week for delivery. Very poor communications followed......we'll ring back and they didn't ( this happened twice). I was then...
Vizualizați mai multe
emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thank you for your feedback. We’re sorry to hear that you had a bad experience on this occasion. We’re currently working hard to improve our service, and I will pass on your feedback to our delivery team. Please accept our apologies for the issues regarding your recent order. We are currently in the midst of changing a supplier within your area and unfortunately a few teething problems have occurred along the way. But please be rest assured that these will be ironed out for the future and we hope that you’ll see fit to give us another chance.
Evaluări de produse
emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thanks for taking the time to leave your review. We're so pleased that you're happy with the Homefire Ovals and hope to see you back at Coals2U again soon.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
