Service is always first class and fast, and the jewellery itself is always good quality and well worth the price
Evaluări de produse
Data achiziției: 19/02/2021
0
Partajați
Client de încredere
Verificată de Feefo
5 years ago
I paid for a signed delivery but found it outside almost on the footpath
Carolina
Chains of Gold
5 years ago
Hi
I am sorry to hear your parcel was found unattended. All parcels to UK customers are sent via Royal Mail Special Delivery. Special delivery parcels are treated with uttermost care by Royal Mail. They are handled separately through their network and can only be delivered if signed for in the presence of the recipient. It cannot be left at safe places or with your neighbour. If the recipient isn’t at home to receive the parcel, a card is left with redelivery instructions.
I checked your order and although you selected "Free Delivery" at the checkout, we still dispatched your jewellery within 1 working day. I checked the tracking details of your parcel and I couldn't find any problems or irregularities.
With all of us doing more online shopping during the pandemic, may I ask you to verify if it was indeed our parcel which was left unattended by your front door?
If it was indeed our parcel that was left unattended, I would suggest you to speak to your post man. Special delivery parcels can cost a post man's job if not handled correctly or lost. As it's always the same staff covering delivery areas, speaking to your post man about problems with the delivery of signed for items will help them improve service for all parcels received in your area.
On a happier note, we are very glad to hear your jewellery was as expected. We are here to help should you need any further assistance.
With Regards,
Carolina
Chains of Gold
The chain arrived very quickly and was in a well presented box with a nice little bow tied around it. My wife loved it as it was exactly what she wanted
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
