Sorry to her that you had problems viewing the tutorial you purchased and felt it fair to assess our service as 'rubbish'.
You emailed at 13:09 on the 13th of June to notify us of the problem. We replied at 13:22 on the 13th of June notifying you that we had refunded your payment as we were unable to resolve the technical issues you had been experiencing. Note the time that you have posted your comment here and the tinme of our reply. We try to resolve any customer enauiries as quickly as possible, so we regret that we have been unable to meet your service expectations.
Evaluări de produse
David Brice
CakeFlix
10 years ago
There are a number of issues that affect the tutorials playing. Many of them are beyond our control, but we have a checklist that we ask viewers to try, but unfortunately we can only advise on playing systems and need information on broadband speeds and operating system versions, but even then it can be broadband playing speeds, WiFi connections etc.
I'm sorry that we have been unable to help on this occasion and with a full refund provided as soon as we became aware we hope to abate your disappointment.
Data achiziției: 01/06/2016
0
Partajați
VC
Valued CakeFlix Customer
Verificată de Feefo
Rouyn-Noranda
10 years ago
Ce a spus Valued CakeFlix Customer despre CakeFlix:
Very useful particulary like down to earth style practical approach
David Brice
CakeFlix
10 years ago
Thank you. We try to keep our tutorials as though they are in real time, showing all the mistakes along the way, which hopefully makes for a better learning experience.
Evaluări de produse
Data achiziției: 05/06/2016
0
Partajați
VC
Valued CakeFlix Customer
Verificată de Feefo
Essex
10 years ago
Ce a spus Valued CakeFlix Customer despre CakeFlix:
I love the fact as soon as I purchased the course it was straight there on my phone. I would definitely recommend this company to others and I will be using them again.
David Brice
CakeFlix
10 years ago
Thank you so much :-)
Evaluări de produse
David Brice
CakeFlix
10 years ago
Mayen is a fantastic artist and to come up with this design was amazing. Thanks for taking the time to offer your feedback.
Data achiziției: 05/06/2016
0
Partajați
VC
Valued CakeFlix Customer
Verificată de Feefo
County Tyrone
10 years ago
Ce a spus Valued CakeFlix Customer despre CakeFlix:
Easy to follow course structure.
Evaluări de produse
Media încărcate
Vezi toate mediile (1)
David Brice
CakeFlix
10 years ago
Well done. Looks great and thanks for sharing and for your lovely feedback :-)
Data achiziției: 04/06/2016
0
Partajați
VC
Valued CakeFlix Customer
Verificată de Feefo
UK
10 years ago
Ce a spus Valued CakeFlix Customer despre CakeFlix:
This is the best resource on the internet, very user friendly and so many free tutorials to get you started. It doesn't matter what you want to learn or how good you are, there is something for...
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David Brice
CakeFlix
10 years ago
Thank you so much. Your lovely feedback genuinely means a lot :-)
Evaluări de produse
David Brice
CakeFlix
10 years ago
Robert is an amazing artist and this is one of 4 tutorials we have of his (two still to be released). Even close up they are just so life like - a true artist.
Data achiziției: 01/06/2016
0
Partajați
VC
Valued CakeFlix Customer
Verificată de Feefo
UK
10 years ago
Ce a spus Valued CakeFlix Customer despre CakeFlix:
Easy to access, caters for all interests and levels, amazing support and such a professional service! Anyone wanting to learn the basics or develop their skills then this is where they need to be....
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David Brice
CakeFlix
10 years ago
Thank you so much for taking the time to offer your feedback :-)
Evaluări de produse
David Brice
CakeFlix
10 years ago
Valentina is an excellent tutor and such a lovely person too.
Data achiziției: 02/06/2016
0
Partajați
Client de încredere
Verificată de Feefo
10 years ago
++++++++++++++++++
Evaluări de produse
Data achiziției: 01/06/2016
0
Partajați
VC
Valued CakeFlix Customer
Verificată de Feefo
Wisconsin, USA
10 years ago
Ce a spus Valued CakeFlix Customer despre CakeFlix:
I love it! I buy the tutorials that I like for the future so I can have them forever. That is a plus for me, because I am new to cake decorating and I need to buy equipment and it is hard having a...
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David Brice
CakeFlix
10 years ago
Thank you so much for taking the time to offer such lovely feedback. Sounds like time is a rare commodity with everything you have on. Please let us know if you have any questions at all, we're here to help.
Only one criticism, I am in Greece but paid for the course via my English bank and I was charged in euros with additional charges added from my bank for conversion. I would prefer the option to payin...
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David Brice
CakeFlix
10 years ago
Thank you for your lovely feedback. Sorry that you have had unnecessary changes due to the currency exchange. At the top of the main menu, next to the sign in and out button, there's an option to select the currency you wish to pay in where we have Euros, sterling US$ and Aus$.
An online cake tutorial school that produces high quality video courses for a range of skills from beginner to professional. Users can join as Free, Premium or Pro Members and also have the option to buy courses individually.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
An online cake tutorial school that produces high quality video courses for a range of skills from beginner to professional. Users can join as Free, Premium or Pro Members and also have the option to buy courses individually.
