Thank you for your feedback. We're so pleased to hear that you were delighted with your gift!
We're sorry to hear that you were disappointed with the shipping time. As noted in our delivery information, shipping times are based on working days (Monday to Friday). Your order was placed on a Friday, and we dispatched it on the next working day (Monday), as promptly as possible.
While we always aim to dispatch quickly, delivery times can vary depending on the courier, and unfortunately, these timeframes are not guaranteed. That said, we agree it should have reached you a little sooner given our prompt dispatch.
As a gesture of goodwill, we've refunded your standard delivery charge. We truly appreciate your understanding and thank you again for your support.
Bumbles & Boo x